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OneFamily is a UK-based financial services provider offering a range of investment and protection products, including Lifetime ISAs, Junior ISAs, Stocks and Shares ISAs, Over 50s Life Cover, and Child Trust Funds. The company serves over 1.5 million customers across the United Kingdom.
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About UKLG_OneFamily
Main products
Lifetime ISA, Junior ISA, Stocks and Shares ISA, Over 50s Life Cover, Child Trust Fund
Customers
Over 1.5 million in the UK
Government bonus (Lifetime ISA)
25% on contributions, up to £1,000 per year
Minimum investment (Lifetime ISA)
From £25 per month
Annual charge
One Annual Management Charge
Customer satisfaction score
93% (Bright Survey 2024)
Customer service hours
Mon, Tue, Thu, Fri: 9am to 5:30pm. Wed: 9:30am to 5:30pm
Headquarters
Brighton, United Kingdom
OneFamily operates as a mutual organisation without shareholders, which means profits can be reinvested into the business and broader social causes rather than distributed to investors. The company targets individuals and families at various life stages, from parents saving for a child's future to first-time buyers seeking a government-boosted savings vehicle. Its product range sits in the accessible, straightforward segment of financial services, emphasising simplicity with just three investment styles and a single Annual Management Charge. OneFamily also provides members with high-street discount benefits and supports climate-focused investment funds, reflecting a values-driven positioning.
Active promotions
Ready to use with your order at UKLG_OneFamily.
Open a Lifetime ISA and receive a 25% government bonus on contributions, up to £1,000 added per year, when saving towards a first home or retirement.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
New customers who open a Junior ISA can start investing in a child's future with no initial lump sum required, using regular monthly contributions.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
UKLG_OneFamily in the news
Recent updates and background about UKLG_OneFamily, summarised in our own words.
OneFamily is the UK's largest Child Trust Fund provider
OneFamily manages more Child Trust Funds than any other provider in the United Kingdom. Customers who are unsure whether they hold a Child Trust Fund with OneFamily can search via the company's website.
OneFamily Lifetime ISA open in five minutes
OneFamily promotes its Lifetime ISA as a product that can be opened in approximately five minutes, with contributions starting from £25 per month. The account offers a 25% government bonus on savings intended for a first home purchase or retirement.
Member benefits include high-street discounts on everyday spending
OneFamily members have access to discounts on grocery shopping, gym memberships, cinema tickets, and meals out. These benefits are available alongside the company's financial products as part of its membership model.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about UKLG_OneFamily
Answers to the most common questions, based on search behaviour and our own research.
Is OneFamily a trustworthy financial provider?
OneFamily is a mutual financial services provider with over 1.5 million UK customers and a 93% customer satisfaction score according to the Bright Survey 2024. The company is regulated and its products include government-backed schemes such as the Lifetime ISA.
How does the OneFamily Lifetime ISA bonus work?
The government adds a 25% bonus to contributions made into a Lifetime ISA, worth up to £1,000 per year. Contributions can start from £25 per month, up to a maximum of £4,000 per year. Lifetime ISA rules apply and capital is at risk.
How can I contact OneFamily customer service?
OneFamily can be reached by phone on 0344 8 920 920 during business hours, by post at 16-17 West Street, Brighton, BN1 2RL, or via secure message through an online account. Overseas customers can call +44 1273 062512.
Does OneFamily charge multiple fees on its investment products?
OneFamily charges a single Annual Management Charge on its investment products, with no additional layered fees. The company also offers only three investment styles, keeping the process straightforward for customers.
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