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Optimum is a US-based provider of internet, TV, and mobile services, operating primarily in the northeastern United States. The company offers fiber-powered internet plans, television packages, and mobile subscriptions, often bundled together for residential customers.
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About Optimum
Main services
Internet, TV, Mobile, Bundles
Internet speeds
Up to 8 Gbps download and upload
Starting price
From $25/month (with Auto Pay and Paperless Billing)
Price lock
5-year price lock advertised on fiber internet plans
Service areas
NY, NJ, PA, CT, NC and surrounding regions
Customer service
Billing: Sun-Sat 8 AM-8 PM, Technical: 24/7
Headquarters
1 Court Square West, Long Island City, NY 11101
Contact phone
1-866-347-4784 (new customers), regional numbers available
Optimum positions itself in the mid-to-premium segment of the residential telecom market, targeting households that want reliable high-speed fiber internet combined with TV and mobile services under one provider. A notable feature is its advertised 5-year price lock on internet plans, which appeals to consumers who want cost predictability over a longer period. The company serves customers across New York, New Jersey, Pennsylvania, Connecticut, and North Carolina, among other areas. Its product range spans entry-level affordable internet plans to high-end 8 Gbps fiber connections, giving it a broad customer base from budget-conscious households to power users.
Active promotions
Ready to use with your order at Optimum.
Bundle internet with mobile and TV services to receive a reduced combined monthly rate compared to subscribing to each service separately.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
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Optimum in the news
Recent updates and background about Optimum, summarised in our own words.
Optimum introduces 8 Gbps fiber internet tier
Optimum has added an 8 Gbps symmetrical fiber internet option to its residential lineup, offering equal download and upload speeds. Availability is limited and not offered in all service areas.
5-year price lock now a central part of Optimum's internet offer
Optimum has made a 5-year price lock a key selling point for its fiber internet plans, targeting customers who want stable monthly costs. The locked rate applies for the first 60 months and requires Auto Pay and Paperless Billing enrollment.
Optimum expands mobile plans with international and tablet options
In addition to standard mobile plans, Optimum now offers tablet plans, international add-ons, and a savings calculator to help customers compare options. A bring-your-own-device option is also available for customers switching from other carriers.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Optimum
Answers to the most common questions, based on search behaviour and our own research.
Is Optimum a reliable internet and TV provider?
Optimum is an established US telecom provider serving residential customers across several northeastern states. It offers 24/7 technical support and has physical retail locations, which customers can visit for in-person assistance.
Does Optimum really lock in your price for 5 years?
Optimum advertises a 5-year price lock on certain fiber internet plans. After the 61st month, the service is billed at the regular rate, which is subject to change. The discounted advertised price also requires enrollment in Auto Pay and Paperless Billing.
How do I contact Optimum customer service?
Optimum can be reached by phone, with regional numbers depending on your location, for example 718-860-3514 for the Bronx, Brooklyn, and Westchester area. Billing support is available Sunday through Saturday from 8 AM to 8 PM, and technical support is available 24 hours a day, 7 days a week.
Can I bundle internet, TV, and mobile with Optimum?
Yes, Optimum offers bundle deals that combine internet, TV, and mobile services. Bundle pricing and availability vary by area, and deals for students and educators are also listed on the website.
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