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Optimum is a US-based provider of internet, TV, and mobile services, operating primarily in the northeastern United States. The company offers fiber-powered internet plans, television packages, and mobile subscriptions, often bundled together for residential customers.
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Photo reviews
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We ask contributors to share a photo they took and their own experience. Reviews go through automated checks. Flagged reviews can be assessed manually. Approval is not a guarantee that a photo is unedited or free of AI generation.
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Impact via Optimum
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No donations have been made for Optimum yet, but every review sets one in motion right away.
For business owners
What could Image Review do for your business?
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Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
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- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
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About Optimum
Main services
Internet, TV, Mobile, Bundles
Internet speeds
Up to 8 Gbps download and upload
Starting price
From $25/month (with Auto Pay and Paperless Billing)
Price lock
5-year price lock advertised on fiber internet plans
Service areas
NY, NJ, PA, CT, NC and surrounding regions
Customer service
Billing: Sun-Sat 8 AM-8 PM, Technical: 24/7
Headquarters
1 Court Square West, Long Island City, NY 11101
Contact phone
1-866-347-4784 (new customers), regional numbers available
Optimum positions itself in the mid-to-premium segment of the residential telecom market, targeting households that want reliable high-speed fiber internet combined with TV and mobile services under one provider. A notable feature is its advertised 5-year price lock on internet plans, which appeals to consumers who want cost predictability over a longer period. The company serves customers across New York, New Jersey, Pennsylvania, Connecticut, and North Carolina, among other areas. Its product range spans entry-level affordable internet plans to high-end 8 Gbps fiber connections, giving it a broad customer base from budget-conscious households to power users.
Active promotions
Ready to use with your order at Optimum.
New residential customers may receive a prepaid Mastercard after maintaining their account in good standing for the first 90 days following activation.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Bundle internet with mobile and TV services to receive a reduced combined monthly rate compared to subscribing to each service separately.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Optimum in the news
Recent updates and background about Optimum, summarised in our own words.
Optimum Nutrition launches new ChampionSips product line
Optimum Nutrition has introduced a new product line called ChampionSips. The launch marks an expansion of the brand's existing range of nutrition-focused offerings.
NJ cable customers receive refunds after post-cancellation charges
Cable customers in New Jersey who were billed after canceling their service are receiving reimbursements. The repayments follow complaints about charges that continued beyond the end of customer subscriptions.
Optimum settles New Jersey billing dispute with $37 refunds
Optimum has reached a settlement in a billing case involving customers in New Jersey. As part of the agreement, affected customers are set to receive a refund of $37 each.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Optimum
Answers to the most common questions, based on search behaviour and our own research.
Is Optimum a reliable internet and TV provider?
Optimum is an established US telecom provider serving residential customers across several northeastern states. It offers 24/7 technical support and has physical retail locations, which customers can visit for in-person assistance.
Does Optimum really lock in your price for 5 years?
Optimum advertises a 5-year price lock on certain fiber internet plans. After the 61st month, the service is billed at the regular rate, which is subject to change. The discounted advertised price also requires enrollment in Auto Pay and Paperless Billing.
How do I contact Optimum customer service?
Optimum can be reached by phone, with regional numbers depending on your location, for example 718-860-3514 for the Bronx, Brooklyn, and Westchester area. Billing support is available Sunday through Saturday from 8 AM to 8 PM, and technical support is available 24 hours a day, 7 days a week.
Can I bundle internet, TV, and mobile with Optimum?
Yes, Optimum offers bundle deals that combine internet, TV, and mobile services. Bundle pricing and availability vary by area, and deals for students and educators are also listed on the website.
Your turn
Do you have experience with Optimum?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Optimum
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
- Reviews appear after a check within 24 hours
- Monthly chance to win € 250 cash
