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Hotels.com is an online travel platform that allows users to search, compare, and book hotel accommodations worldwide, ranging from budget options to luxury properties. The platform is available in multiple languages and currencies, serving a global audience of leisure and business travellers.

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At a glance

About Hotels.com

Main category
Hotel booking platform
Loyalty programme
Hotels.com Rewards
Members discount
From 10% on 100,000+ hotels
Target audience
Leisure and business travellers
Available currencies
Multiple, including BRL
Property listings
100,000+ hotels worldwide
Platform type
Online travel agency (OTA)
Hotels.com positions itself as a full-service hotel booking platform aimed at travellers across all budget levels, from affordable stays to upscale accommodations. The platform operates a loyalty programme called Hotels.com Rewards, through which members can save at least 10% on over 100,000 hotels worldwide when logged in. The service targets both individual leisure travellers and business travellers, offering search filters for dates, number of guests, and room count. Hotels.com operates in the middle-to-broad segment, competing primarily on price transparency and the volume of available properties.
June 2026

Active promotions

Ready to use with your order at Hotels.com.

Members of the Hotels.com Rewards programme receive a discount of at least 10% on eligible hotel bookings when logged in to their account.
To the shop
Seasonal sale offering up to 40% off selected hotels for travellers who book during the promotional period.
To the shop
Recent

Hotels.com in the news

Recent updates and background about Hotels.com, summarised in our own words.

WCPO 9 Cincinnati

When to Book a Hotel for the Best Available Price

The timing of a hotel reservation can have a notable impact on the price a traveler pays. Booking at the right moment may help secure a lower rate compared to last-minute or early reservations.

Grazia Daily UK

Common Misconceptions About Hotel Etiquette

Many travelers assume they are familiar with the unwritten rules of staying in a hotel, but some accepted habits may actually be considered poor form. A closer look at hotel etiquette reveals a number of surprising points.

BBC

Hotel Habits a British Etiquette Expert Avoids

A British etiquette specialist shares which common hotel behaviors are considered inappropriate or impolite. The guidance touches on conduct that many guests may not have considered before.

Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.

Frequently asked questions

What others ask about Hotels.com

Answers to the most common questions, based on search behaviour and our own research.

Is Hotels.com a reliable booking platform?

Hotels.com is a well-established online travel agency operating globally with a large inventory of over 100,000 hotels. The platform includes customer reviews to help travellers make informed decisions before booking.

Does Hotels.com offer any discounts or loyalty rewards?

Yes, Hotels.com operates a loyalty programme called Hotels.com Rewards. Members save at least 10% on participating hotels worldwide when they are logged in to their account.

Can I book hotels for business travel on Hotels.com?

Hotels.com includes an option to indicate business travel at the time of search. This allows business travellers to filter and find suitable accommodations for work-related trips.

How do I contact Hotels.com customer service?

Hotels.com offers a support option accessible through the platform. Specific contact details such as phone numbers or response times are not listed in the available information on their website.

Your turn

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Your review = real impact + chance to win €250

Guarantee: every review triggers one of these 5 real donations:

  1. 1 Upload a photo Of your order or the product
  2. 2 Give stars 1 to 5 per aspect
  3. 3 Trigger a donation Plus a chance at € 250 cash per month
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