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SUPERZOO.cz is a Czech online pet store and physical retail chain offering supplies for dogs, cats, small mammals, birds, fish, and terrarium animals. The shop operates more than 200 physical locations alongside its e-commerce platform.
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About SUPERZOO.cz
Number of physical stores
More than 200
Free shipping from
1,500 CZK
Same-day delivery
Available
In-store pickup
Available at 200+ locations
Customer service phone
321 000 180
Customer service hours
Mon to Fri 07:00 to 18:00
Email response time
Within 1 business day
Country
Czech Republic
SUPERZOO.cz positions itself as a one-stop destination for pet owners across the Czech Republic, combining a broad physical retail network with an online shop. The typical customer is a pet owner looking for a reliable, accessible supplier with competitive pricing and the option to pick up orders locally. The store covers a wide price range, from everyday essentials to veterinary diet foods and specialist supplements, placing it in the mid-market segment. A loyalty programme called Super zoo family gives repeat customers access to preferential pricing, which suggests the brand actively targets long-term customer relationships rather than one-off purchases.
Active promotions
Ready to use with your order at SUPERZOO.cz.
Free delivery on all orders above 1,500 CZK, with the option of free in-store pickup at over 200 locations.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Members of the Super zoo Family loyalty programme receive exclusive discounted prices on selected products throughout the year.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
SUPERZOO.cz in the news
Recent updates and background about SUPERZOO.cz, summarised in our own words.
Super zoo Family Loyalty Programme Offers Exclusive Member Pricing
SUPERZOO.cz runs a loyalty programme called Super zoo Family that gives registered members access to preferential prices across the full product range. The programme is designed to reward repeat customers and encourage long-term brand engagement.
SUPERZOO.cz Expands Advice Services with Specialist Consultations
Beyond standard product listings, SUPERZOO.cz offers a dedicated advice section including personalised one-on-one consultations with a pet care specialist. The service covers topics from nutrition to animal behaviour and is available via the website.
Antiparasite and Seasonal Pet Care Products Highlighted for Summer
SUPERZOO.cz places seasonal emphasis on antiparasite products for both dogs and cats as tick and parasite season begins. The webshop features dedicated sections for flea and tick treatments across its dog and cat categories.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about SUPERZOO.cz
Answers to the most common questions, based on search behaviour and our own research.
Is SUPERZOO.cz a reliable webshop?
SUPERZOO.cz is a well-established Czech pet supply retailer with over 200 physical stores, which indicates a substantial and structured operation. The shop provides multiple customer service channels including phone, email, and live chat, suggesting accessible support for shoppers.
Does SUPERZOO.cz offer free shipping?
Yes, SUPERZOO.cz offers free delivery on orders from 1,500 CZK. Customers can also choose to pick up their order for free at one of the 200+ physical store locations.
Can I get same-day delivery from SUPERZOO.cz?
Same-day delivery is listed as an available option on the SUPERZOO.cz website. Availability may depend on the delivery address and stock at local fulfilment points.
How can I contact SUPERZOO.cz customer service?
SUPERZOO.cz can be reached by phone at 321 000 180 (Monday to Friday, 07:00 to 18:00), by email at [email protected], or via online chat and WhatsApp (Monday to Friday 07:00 to 18:00, Saturday and Sunday 09:00 to 18:00).
Your turn
Do you have experience with SUPERZOO.cz?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about SUPERZOO.cz
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
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- Monthly chance to win € 250 cash
