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Slack is an AI-powered work platform that brings teams, tools and automated workflows together in a single workspace. It is designed to help organisations of all sizes communicate more efficiently and manage projects from one central location.
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About Slack
Product type
SaaS work platform (subscription)
Main features
Team messaging, channels, AI tools, workflow automation, project lists, file sharing
AI capabilities
Slackbot AI agent, Agentforce, Enterprise search
Integrations
Salesforce, third-party apps via Slack Marketplace
Target audience
Teams and organisations of all sizes, across multiple industries
Security
Enterprise Key Management, compliance tools, data protection features
Access
Web, desktop and mobile (download available)
Free tier
Available (with option to upgrade to paid plans)
Slack positions itself in the business software market as a comprehensive productivity platform, targeting teams ranging from small businesses to large enterprises across industries such as technology, finance, retail and education. Its core appeal lies in combining team messaging, project management, file sharing and AI-driven automation in one environment, reducing the need to switch between separate tools. The platform integrates with Salesforce and a wide range of third-party apps through its marketplace, making it a fit for organisations that want to centralise their digital work stack. Slack operates at a mid-to-premium price point, with tiered subscription plans aimed at both growing teams and enterprise-level deployments.
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Discounted annual subscription rate compared to monthly billing, available for teams upgrading to a paid plan.
Example promotion
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Slack in the news
Recent updates and background about Slack, summarised in our own words.
Slack feature drop: latest updates and improvements
Slack regularly publishes an overview of its newest features and platform improvements. Users can follow the updates page to stay informed about recent changes to the product.
Manage projects and tasks directly from Slack with Lists
Slack Lists is a built-in tool that allows teams to create, track and manage task lists without leaving the platform. It is designed to keep all project tasks organised in one place alongside existing conversations and files.
Collaborative document and file sharing now part of Slack
Slack offers integrated file and document sharing with security controls built in, allowing teams to collaborate on files without relying on separate platforms. The system includes secure file management to help organisations protect sensitive data.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Slack
Answers to the most common questions, based on search behaviour and our own research.
Is Slack a reliable platform for business communication?
Slack is used by a large number of organisations globally and is part of the Salesforce ecosystem. It offers enterprise-grade security features including Enterprise Key Management and compliance tools, which indicates a serious approach to data protection and reliability.
Does Slack offer a free plan?
Yes, Slack offers a free tier that allows users to get started without a subscription. Paid plans with expanded features are available for teams that need more functionality, such as advanced AI tools or admin controls.
What can Slack actually do beyond team chat?
Beyond messaging, Slack includes project management tools such as Lists and Canvas documents, workflow automation via Workflow Builder, file sharing, audio and video Huddles, and AI-powered features through Slackbot and Agentforce. It also connects with external partners via Slack Connect.
How does Slack handle data security?
Slack provides several security and compliance features, including Enterprise Key Management for monitoring and revoking access, and tools designed to protect data and ensure regulatory compliance. These features are primarily aimed at enterprise customers with strict data governance requirements.
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