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Air India is the national carrier of India, offering domestic and international flights to destinations across Asia, Europe, North America and beyond. Travellers can book flights, manage bookings and access loyalty benefits directly through the airline's website.
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About Air India
Type of service
Full-service airline
Routes
Domestic and international, including non-stop flights
Loyalty programme
Maharaja Club (points never expire for active members)
Loyalty programme tiers
Starts at Red Tier
Lounge access
1,000+ lounges via Maharaja Club
Corporate travel
Dedicated AIBIZ platform for SME and corporate bookings
Group bookings
Available via dedicated group booking option
Discount for members
Up to 15% off bookings and 50% off convenience fee when signed in
Air India operates in the full-service airline segment, catering to both leisure and business travellers seeking non-stop and connecting routes on domestic and international itineraries. The airline positions itself around a combination of network reach and a loyalty programme called Maharaja Club, which allows frequent flyers to earn and redeem points for flights and cabin upgrades. Corporate and SME travellers have access to a dedicated booking platform called AIBIZ, indicating a deliberate focus on the business travel segment alongside individual consumers. The airline is undergoing a transformation period, as reflected in its stated commitment to upgrading the passenger experience both on the ground and in the air.
Active promotions
Ready to use with your order at Air India.
Signed-in Maharaja Club members receive up to 15% off flight bookings and 50% off the convenience fee at the time of booking.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Eligible passengers can receive up to 1,000 rupees instant discount on flight bookings during selected promotional periods.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Air India in the news
Recent updates and background about Air India, summarised in our own words.
Air India appoints Tewolde Gebremariam as new chief executive
The Air India board has completed preparatory steps to bring in Tewolde Gebremariam as its new top executive. The leadership transition marks a new chapter in the airline's management structure.
Air India adopts Salesforce Agentforce to improve customer service
Air India is implementing Salesforce Agentforce as part of a broader effort to modernise and improve its customer service operations. The technology is intended to make support processes faster and more efficient for travellers.
Three Air India passengers travel without completing immigration checks
Questions have been raised about how three passengers were able to board an Air India flight without going through the required immigration process. The incident has prompted scrutiny of the airline's boarding and verification procedures.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Air India
Answers to the most common questions, based on search behaviour and our own research.
Is Air India a reliable airline to book with?
Air India is India's national carrier with an extensive domestic and international network. The airline offers managed bookings, online check-in, self-service options and a dedicated customer support channel, which are standard indicators of an established full-service carrier.
How can I manage or change my Air India booking?
Passengers can manage their booking directly through the Air India website, where options include online check-in, seat selection, upgrades and refund requests. A self-service re-accommodation tool is also available for disrupted flights.
What is the Maharaja Club and is it worth joining?
Maharaja Club is Air India's frequent flyer programme, offering points that never expire for active members, priority check-in and boarding, cabin upgrade vouchers and access to over 1,000 lounges. Points can be pooled with family members and redeemed for award flights with no blackout dates.
Are there travel advisories I should check before flying with Air India?
Yes, Air India publishes active travel advisories on its website regarding operational disruptions, airspace closures and entry requirements for specific destinations. Travellers are advised to check the latest updates before departure, particularly for routes to and from the Middle East.
Your turn
Do you have experience with Air India?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Air India
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
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