Join the TOSOT Direct membership program to earn points on purchases and unlock discounts of up to 20% on HVAC products.
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To the shop
TOSOT Direct is the official online store for TOSOT-branded HVAC products, offering mini-split air conditioners, heat pumps, portable ACs, and light commercial climate systems. The shop is backed by GREE Electric Appliances, one of the world's largest manufacturers of air conditioning equipment.
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About TOSOT Direct
Main category
HVAC systems
Product range
Mini-split ACs, heat pumps, portable ACs, PTAC, RV AC, light commercial units
Parent brand
GREE Electric Appliances
Customer service hours
Mon-Fri, 9am-6pm EST
Customer service phone
+1 702-514-1603
Customer service email
Membership discount
Up to 20% off via points program
Target audience
Homeowners, renters, small businesses, DIY installers
TOSOT Direct targets homeowners, renters, and small business operators who want reliable climate control without relying on traditional retail channels. The product range spans budget-friendly single-zone mini-splits to multi-zone and light commercial systems, positioning the brand in the mid-to-upper segment of the direct-to-consumer HVAC market. A notable aspect of the shop is its emphasis on DIY-friendly installation, supported by a dedicated online community, installer locator, and detailed documentation. Customer support is available by phone and email on weekdays, and the shop offers a membership program with points-based discounts of up to 20 percent.
Active promotions
Ready to use with your order at TOSOT Direct.
Seasonal sale with reduced prices on selected mini-split air conditioners and heat pumps, available for a limited period via the sale collection page.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
TOSOT Direct in the news
Recent updates and background about TOSOT Direct, summarised in our own words.
TOSOT Direct Summer Sale now live
TOSOT Direct has launched a seasonal sale collection featuring discounted HVAC products. Shoppers can browse the selection directly on the sale page of the website.
Cosmo Series single-zone mini-splits available in 120V and 230V
The Cosmo Series is positioned as the value-oriented line in the TOSOT Direct single-zone mini-split range, available in both 120V and 230V configurations starting from 9,000 BTU. The full collection is listed on the TOSOT Direct website.
High-efficiency Aoraki Series mini-splits now available
The Aoraki Series offers a high-efficiency alternative within the TOSOT Direct single-zone lineup, covering units from 12,000 BTU up to 24,000 BTU. Both 120V and 230V variants are offered for the entry-level models in this series.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about TOSOT Direct
Answers to the most common questions, based on search behaviour and our own research.
Is TOSOT Direct a trustworthy webshop?
TOSOT Direct is the official direct sales channel for TOSOT, a brand operated under GREE Electric Appliances, one of the largest air conditioning manufacturers globally. The shop provides a warranty and return policy, product registration, and reachable customer support by phone and email.
How does TOSOT Direct handle shipping and delivery?
TOSOT Direct has a dedicated shipping policy available on its website. Orders may ship in multiple packages, and customers can subscribe to SMS alerts to receive shipping updates.
What warranty does TOSOT Direct offer on its products?
TOSOT Direct publishes a warranty and return policy on its website. Customers can register their product and file a claim directly through the support section of the store.
Can I install a TOSOT mini-split myself?
TOSOT Direct actively supports DIY installation through an online community, installation manuals, and a WiFi and Home Assistant connection guide. The shop also offers a tool to find a local installer for those who prefer professional installation.
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