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Slack is an AI-powered work platform that brings teams, tools and automated workflows together in a single workspace. It is designed to help organisations of all sizes communicate more efficiently and manage projects from one central location.
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About Slack
Product type
SaaS work platform (subscription)
Main features
Team messaging, channels, AI tools, workflow automation, project lists, file sharing
AI capabilities
Slackbot AI agent, Agentforce, Enterprise search
Integrations
Salesforce, third-party apps via Slack Marketplace
Target audience
Teams and organisations of all sizes, across multiple industries
Security
Enterprise Key Management, compliance tools, data protection features
Access
Web, desktop and mobile (download available)
Free tier
Available (with option to upgrade to paid plans)
Slack positions itself in the business software market as a comprehensive productivity platform, targeting teams ranging from small businesses to large enterprises across industries such as technology, finance, retail and education. Its core appeal lies in combining team messaging, project management, file sharing and AI-driven automation in one environment, reducing the need to switch between separate tools. The platform integrates with Salesforce and a wide range of third-party apps through its marketplace, making it a fit for organisations that want to centralise their digital work stack. Slack operates at a mid-to-premium price point, with tiered subscription plans aimed at both growing teams and enterprise-level deployments.
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Discounted annual subscription rate compared to monthly billing, available for teams upgrading to a paid plan.
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Slack in the news
Recent updates and background about Slack, summarised in our own words.
Employers push to make Slack DMs available for AI training
Some employers are moving to make private direct messages in Slack accessible so that artificial intelligence systems can learn from them. This raises concerns among employees about the privacy of their internal communications. The practice reflects a broader trend of organizations using workplace data to develop and improve AI models.
Defector staff investigate hair color via Slack
The editorial team at Defector used their internal Slack workspace to settle a question about whether a colleague's hair is red. The exchange became a topic of discussion among readers and staff. The incident highlights how workplace chat tools are used for informal conversations alongside professional ones.
GitHub Copilot receives updated integration within Slack
GitHub has rolled out a new version of its Copilot experience inside Slack, expanding how developers can interact with the AI assistant while working in the platform. The update aims to make coding assistance more accessible without leaving the Slack environment. This reflects ongoing efforts to connect development tools with team communication platforms.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Slack
Answers to the most common questions, based on search behaviour and our own research.
Is Slack a reliable platform for business communication?
Slack is used by a large number of organisations globally and is part of the Salesforce ecosystem. It offers enterprise-grade security features including Enterprise Key Management and compliance tools, which indicates a serious approach to data protection and reliability.
Does Slack offer a free plan?
Yes, Slack offers a free tier that allows users to get started without a subscription. Paid plans with expanded features are available for teams that need more functionality, such as advanced AI tools or admin controls.
What can Slack actually do beyond team chat?
Beyond messaging, Slack includes project management tools such as Lists and Canvas documents, workflow automation via Workflow Builder, file sharing, audio and video Huddles, and AI-powered features through Slackbot and Agentforce. It also connects with external partners via Slack Connect.
How does Slack handle data security?
Slack provides several security and compliance features, including Enterprise Key Management for monitoring and revoking access, and tools designed to protect data and ensure regulatory compliance. These features are primarily aimed at enterprise customers with strict data governance requirements.
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