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Rohlik.cz is a Czech online supermarket offering grocery delivery to customers in cities including Prague, with a delivery promise of within 60 minutes. The platform carries over 20,000 products ranging from fresh produce and dairy to household goods, cosmetics, and pet supplies.
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About Rohlik.cz
Delivery time
Within 60 minutes
Free shipping from
1,500 CZK
Minimum order value
749 CZK (home delivery) or 500 CZK (Rohlik Point)
Number of products
20,000+
Customer rating
4.9 out of 5 (130,913+ reviews)
Customer service hours
Daily 07:00 to 23:00
Customer service phone
800 730 740
Satisfaction guarantee
100% money-back guarantee
Rohlik.cz positions itself as a premium-convenience online supermarket aimed at urban consumers who value speed, product freshness, and a wide selection without the hassle of physical shopping. The service targets busy city dwellers, families with young children, and older adults, evidenced by dedicated membership clubs such as Rohlicek for parents and Rohlik bez barier for customers aged 65 and above or with disabilities. Orders are fulfilled from its own fulfilment infrastructure and include products from local farmers as well as major supermarket brands, placing Rohlik.cz in the mid-to-premium convenience segment. A 100% satisfaction guarantee with money-back policy underpins its customer-first approach.
Active promotions
Ready to use with your order at Rohlik.cz.
Free delivery on orders above a set minimum order value, available to all registered customers without a membership.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
10% discount on Rohlik own-brand products and certified organic items, applicable during regular shopping.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Rohlik.cz in the news
Recent updates and background about Rohlik.cz, summarised in our own words.
Rohlik.cz hit by cyberattack targeting customer support system
Rohlik.cz experienced a cyberattack that resulted in the theft of customer data from its support system. The incident affected information held within the customer service infrastructure. Rohlik.cz has been linked to the breach through reporting by Expats.cz.
Rohlik.cz data leak exposes customer support communications
A data leak at Rohlik.cz led to the exposure of customer support chats and phone calls. The incident involved personal communications between customers and the company's support team. The breach was reported in connection with the Prague area online grocery service.
Rohlik.cz records its first full-year profit
Czech online grocery retailer Rohlik.cz has reported a profit over a full financial year for the first time in its history. This marks a notable milestone for the company after years of operating at a loss while building its delivery infrastructure and customer base.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Rohlik.cz
Answers to the most common questions, based on search behaviour and our own research.
Is Rohlik.cz a reliable online supermarket?
Rohlik.cz has received a rating of 4.9 out of 5 based on more than 130,000 customer reviews and was awarded the title of number one online food store in 2024. The company also offers a 100% satisfaction guarantee with a full refund if customers are not satisfied.
How fast does Rohlik.cz deliver groceries?
Rohlik.cz promises delivery within 60 minutes for customers in supported cities. Delivery is free on orders above 1,500 CZK.
What is the minimum order amount at Rohlik.cz?
The minimum order value is 749 CZK for home delivery. For delivery to a Rohlik Point storage locker, the minimum is 500 CZK.
How can I contact Rohlik.cz customer service?
Customer service is available every day from 07:00 to 23:00 by phone at 800 730 740, by email at [email protected], or via WhatsApp at 771 231 771. Online complaint and return handling is also available directly through the website.
Your turn
Do you have experience with Rohlik.cz?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Rohlik.cz
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
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