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Avène USA is the American online store of the French dermo-cosmetic brand Avène, part of the Pierre Fabre group. The webshop offers a range of skin care products developed for sensitive and reactive skin types, sold directly to consumers.
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About Pierre Fabre
Shipping
Free on all orders
Customer service hours
Monday to Friday, 9am to 5pm ET
Customer service email
Main category
Dermo-cosmetic skin care
Price range
$20 to $68 per product
Skin quiz available
Yes, personalized routine tool
Parent company
Pierre Fabre Dermo-Cosmetique USA
New customer discount
10% off first order
Avène positions itself in the premium dermo-cosmetic segment, targeting consumers with sensitive, reactive, or compromised skin who are looking for dermatologist-recommended skin care. The brand's philosophy centers on the therapeutic properties of Avène Thermal Spring Water, sourced in southern France, which forms the basis of many formulations. Products are organized around specific skin concerns such as eczema, rosacea, post-procedure recovery, and skin barrier repair, making the assortment relevant to a medically oriented customer. The webshop also has a charitable component: for every product purchased, one Cicalfate+ unit is donated, with over 119,000 donated at the time of publication.
Active promotions
Ready to use with your order at Pierre Fabre.
10% discount on the first order for new customers who sign up with their email address.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Free shipping on all orders, with no minimum purchase amount required.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Pierre Fabre in the news
Recent updates and background about Pierre Fabre, summarised in our own words.
Avène supports dermatologists in addressing skincare misinformation
Avène, a skincare brand under Pierre Fabre, has launched an initiative aimed at helping dermatologists counter the spread of inaccurate skincare information on social media. The programme is designed to give medical professionals tools and visibility to share evidence-based guidance with the public. The effort responds to a growing trend of unverified skincare claims gaining wide attention online.
Nicolas Zombré named CEO of Pierre Fabre U.S. Dermocosmetics
Laboratoires Pierre Fabre has appointed Nicolas Zombré as Chief Executive Officer of its U.S. dermocosmetics operations, based in Secaucus. The appointment marks a new leadership chapter for the company's American dermocosmetics activities.
Nicolas Zombré named CEO at Pierre Fabre
Laboratoires Pierre Fabre has appointed Nicolas Zombré as its new chief executive. The appointment was noted in the trade publication Beauty Packaging.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Pierre Fabre
Answers to the most common questions, based on search behaviour and our own research.
Is Avène USA a trustworthy webshop?
Avène USA is the official American online store of the Avène brand, operated by Pierre Fabre Dermo-Cosmetique USA. The brand is well established in the dermo-cosmetic segment and sells products with verified customer reviews on the website.
Do I get free shipping on my order?
Yes, Avène USA offers free shipping on all orders, regardless of the order amount.
How can I contact Avène USA customer service?
Customer service is available by email at [email protected], Monday through Friday from 9am to 5pm ET. A representative will respond within two business days.
Is there a discount for first-time buyers?
New customers receive a 10% discount on their first order. The discount code is sent to the email address provided during sign-up.
Your turn
Do you have experience with Pierre Fabre?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
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A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
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