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Neakasa is an online store specialising in automated pet care products and home cleaning solutions, with a focus on self-cleaning cat litter boxes, pet grooming vacuum kits, and fabric care appliances. The brand ships to customers across the United States and most EU countries.
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About Neakasa
Return period
30 days (new and unused products)
Free shipping
Available in the US and most EU countries
Customer service hours
Monday to Friday, 9:00 AM to 5:00 PM EST
Customer service phone (US)
+1 (855) 933-0901
Support email
Main product categories
Cat litter boxes, pet grooming kits, home cleaning appliances
Headquarters
Hong Kong and Shenzhen, China
Warranty
Official store guarantee (see website for full details)
Neakasa positions itself in the mid-range smart home and pet care segment, targeting cat owners and pet households looking to reduce daily maintenance chores through automation. The product line centres on self-cleaning litter boxes with app control and odor management, complemented by grooming vacuum kits designed to contain shedding at the source. The brand also offers a compact vacuum steamer for garment care, broadening its appeal to households that value tidy, low-effort living. Neakasa operates from offices in Hong Kong and Shenzhen and sells directly to consumers via its own webshop.
Active promotions
Ready to use with your order at Neakasa.
Free shipping on orders to the US and most EU countries, with no minimum order value stated
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Neakasa in the news
Recent updates and background about Neakasa, summarised in our own words.
Neakasa Develops an Automatic Cat Feeder with Food Preparation
Neakasa has introduced a cat feeder concept that goes beyond simple portion dispensing by incorporating food preparation functionality. The product was noted by Trend Hunter as part of a broader trend in smart pet care technology. Details about availability and pricing were not included in the original coverage.
Expert Review of the Neakasa AirStep Odor-Eliminating Litter Box Step
Catster published a detailed expert assessment of the Neakasa AirStep, an accessory for cat litter boxes that is designed to reduce odors. The review was presented as part of the publication's 2026 product coverage. It offers an informed perspective on the product's practical performance.
Neakasa Magic 1 Vacuum Steamer Tested on Heavily Wrinkled Clothing
PureWow tested the Neakasa Magic 1, a vacuum steamer designed to remove wrinkles from garments. The review focused on how the device performed on clothing with pronounced creasing. The publication evaluated whether the product delivered on its stated claims.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Neakasa
Answers to the most common questions, based on search behaviour and our own research.
Is Neakasa a reliable webshop?
Neakasa operates as an official brand store with a published warranty policy, a 30-day return option, and reachable customer support via phone and email. The company has registered legal entities in both Hong Kong and Shenzhen, which adds a degree of transparency for consumers.
Does Neakasa offer free shipping?
Yes, Neakasa provides free shipping to customers in the United States and most EU countries. Additional details on shipping conditions can be found on the shipping policy page of the website.
How does the return process work at Neakasa?
Neakasa accepts returns of new, unused products within 30 days of delivery. Consumers are advised to consult the return and refund policy on the website for the full procedure.
How can I contact Neakasa customer service?
Neakasa can be reached by phone at +1 (855) 933-0901 (US, toll-free) or by email at [email protected]. The support team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.
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