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Narwal is an American webshop specialising in robot vacuum and mop combinations, as well as wet-dry vacuums, aimed at consumers who want to reduce time spent on floor cleaning. The brand operates in the premium-to-upper-midrange segment and ships to over 30 countries and markets.
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About Narwal
Main category
Robot vacuums and wet-dry vacuums
Prices starting from
$359.99
Countries served
30+ countries and markets
Active households
6 million+ worldwide
Patents
1,500+
Service locations
500+
Customer service phone
1 (866) 939-2153
Founded
2017
Narwal targets households looking for hands-free, AI-driven floor care, including pet owners, large-home residents and people on hard floors as well as carpet. The company positions itself in the upper segment of the robot vacuum market, with flagship models such as the Flow 2 priced above 1,000 dollars and a broader range starting around 360 dollars. Narwal was founded after a family dinner conversation about the difficulty of mopping floors, and that origin story continues to shape the brand's focus on replacing repetitive household tasks with smart robotics. The product line is built around proprietary technologies such as FlowWash hot-water mopping, AI obstacle avoidance and self-cleaning dock systems.
Active promotions
Ready to use with your order at Narwal.
Seasonal discount of up to 57% on selected robot vacuums and wet-dry vacuums during a limited-time promotional period, combined with a 30-day price guarantee.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Bundle kits available for select models such as the S30 Pro, combining the main device with accessories at a reduced combined price compared to purchasing items separately.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Narwal in the news
Recent updates and background about Narwal, summarised in our own words.
Narwal Freo 20 Robot Vacuum Discounted by $250 During Prime Day
The Narwal Freo 20 robot vacuum was available at a reduced price of $250 off during the Prime Day sales event. The discount was highlighted as a notable deal for consumers looking for an automated cleaning solution.
Narwal Offers Discounts on Robot Vacuum and Mop Models During Prime Day
During Amazon Prime Day, Narwal reduced the prices across its range of combined robot vacuum and mop products. The promotion made several models available at lower price points for a limited time.
Narwal Offers Up to 57% Off Its Full Product Range for October Prime Day
Narwal participated in the October Prime Day event by offering discounts of up to 57 percent across its complete lineup of vacuum and mop products. The promotion covered the full range of models the company sells.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Narwal
Answers to the most common questions, based on search behaviour and our own research.
Is Narwal a reliable webshop?
Narwal is an established robotics brand active since 2017, operating in more than 30 countries and serving over 6 million households worldwide. The company holds more than 1,500 patents and has over 500 service locations, which points to a structured after-sales infrastructure.
What is the return policy at Narwal?
Narwal has a dedicated Return and Refund Policy listed on its website. Consumers are advised to consult that page directly for the exact conditions and time limits, as specific details were not stated in the publicly available text.
Does Narwal offer a warranty on its products?
Narwal provides both a standard Warranty Policy and an Extended Warranty Policy, both of which are available on the website. Warranty plans are listed separately per product category, including robot vacuums and wet-dry vacuums.
How can I contact Narwal customer service?
Narwal can be reached by phone at 1 (866) 939-2153 or by email at [email protected]. The website also offers a live chat option and a dedicated Support Center with order FAQs and video tutorials.
Your turn
Do you have experience with Narwal?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
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