Show how your product is used in everyday life.
Ask a customer for an honest product experience and a photo they took. Visitors can then see more than your product photography.
Mooncool is an online store specializing in electric tricycles and e-bikes designed for adults and seniors. The platform brings together customer reviews to help prospective buyers make an informed decision.
Your review = Donation to charity + chance on €250
Two minutes of your time. One donation to a good cause, plus a monthly cash raffle.
Photo reviews
Photos and experiences shared by contributors. Read below how we check submissions.
How reviews and confirmations work
We ask contributors to share a photo they took and their own experience. Reviews go through automated checks. Flagged reviews can be assessed manually. Approval is not a guarantee that a photo is unedited or free of AI generation.
- Email address confirmed means the link sent to that address was used. It does not prove a purchase or the identity of a person.
- Company management confirmed relates to access to this company page. A paid plan does not verify individual reviews.
- A review invitation does not independently prove a purchase. An order reference supplied by a company is not independent purchase verification either.
- Publishing a photo with a review does not automatically permit reuse in marketing. A subscription does not grant that permission either.
Is there a problem with a review or photo? Contact us with the page link and an explanation so we can examine it. [email protected]
Impact via mooncool
You write a review, we donate to a good cause on your behalf.
No donations have been made for mooncool yet, but every review sets one in motion right away.
For business owners
What could Image Review do for your business?
Let customers tell the story. Discover how reviews and customers’ own photos could work for your business.
An example for your business
Let your products become part of your customer’s story.
Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
Bring customer experiences closer to the next order.
Display available reviews using a widget on your website. With the WooCommerce plugin, you can also show product reviews alongside the relevant product.
Show what your work means to your customers.
Let customers share their experience with your business. A relevant photo they took can help others understand the work you did.
Show your work through your customer’s eyes.
Ask for a relevant photo of the result alongside an experience. Reuse a photo only when permission is recorded and within the permitted use.
Show experiences where new customers discover you.
Use your company page for company reviews and display available reviews with a widget on your own website, for example alongside your services or contact page.
An illustration of how you could use Image Review. Your choices are not stored.
How it works
- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
- Ask your customer to share an experienceChoose a product and invite a customer to share an honest experience with their own photo.Ask a customer about their experience of your service and a relevant photo of the result.
- Show customer experiencesDisplay available reviews with a widget. Reuse customer photos when permission has been recorded.
The basic widget is also available on a free account. Product review requests, the WooCommerce product review tab and editing a company page require a paid plan or active trial. Photo reuse always requires appropriate permission.
About mooncool
Main category
Electric tricycles and e-bikes
Target audience
Adults and seniors
Customer service
24/7 phone and email support
Phone number
+1 681-412-2200
Email
Discount programs
Military, veterans, students, first responders, healthcare workers
Assembly guides
Available online in English
Dealer network
Available, open to new partners
Mooncool positions itself in the mid-to-premium segment of electric mobility, with a focus on comfort, stability, and accessibility for older adults and riders who prioritize safety over speed. The product range includes folding, off-road, fat tire, cargo, and commuter electric trikes, as well as folding e-bikes, complemented by a broad selection of accessories and spare parts. Customer support is available around the clock by phone and email, and assembly guides are provided freely online. Mooncool also runs a dealer network and offers exclusive discounts for military personnel, veterans, students, first responders, and healthcare workers.
Active promotions
Ready to use with your order at mooncool.
Seasonal discount on selected electric trike models, applied automatically at checkout or via a promotional code shared on the website.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Exclusive price reduction for eligible groups such as military personnel, veterans, students, first responders, and healthcare workers, available through the dedicated discounts program.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
mooncool in the news
Recent updates and background about mooncool, summarised in our own words.
Mooncool TK2: a folding electric trike aimed at older riders
Mooncool has introduced the TK2, a folding electric tricycle designed with senior users in mind. The model places particular emphasis on stability and safe handling. It is presented as a mobility solution for older adults seeking a reliable and manageable form of electric transport.
MoonCool Electric Trikes: An Overview for 2026
A review has been published comparing the electric trike models offered by MoonCool, intended to help potential buyers make an informed choice. The overview is aimed at riders looking for guidance on which model suits their needs in 2026.
Review: Mooncool FT1 Fat Tire E-Trike Tested on Road and Trail
The Mooncool FT1 is a fat tire electric tricycle that has been evaluated for its performance and build quality. Reviewers at Road Trail Run describe it as a more refined model compared to its predecessors, while noting that it remains a substantial and heavy machine.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about mooncool
Answers to the most common questions, based on search behaviour and our own research.
Is Mooncool a reliable webshop?
Mooncool offers 24/7 customer support by phone and email, provides detailed assembly guides, and has a dealer network, which points to an established operation. The platform also maintains a public reviews section and a community Facebook group where customers share their experiences.
Does Mooncool offer discounts?
Yes, Mooncool runs an exclusive discounts program for specific groups including military personnel, veterans, government assistance recipients, students, first responders, and healthcare workers. Promotional codes are also periodically available on the website.
Can I get help assembling my Mooncool trike?
Mooncool provides free assembly guides online in English, covering standard trikes, folding trikes, and electric trikes. If the guides do not resolve the issue, customers can reach out directly by email for further assistance.
What customer service options does Mooncool have?
Mooncool offers 24/7 phone support at +1 681-412-2200 and email support at [email protected]. A store locator is also available on the website for customers who prefer in-person assistance.
Your turn
Do you have experience with mooncool?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about mooncool
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
- Reviews appear after a check within 24 hours
- Monthly chance to win € 250 cash
