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MetrolineDirect.com is an online retailer based in Troy, Michigan, specializing in business telecommunications equipment including IP phones, conference phones, headsets, and compatible devices for major hosted phone services. The webshop serves businesses and professionals looking for both new and refurbished telecom hardware from brands such as Cisco, Polycom, Yealink, Avaya, and Mitel.
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About MetrolineDirect.com
Headquarters
Troy, MI, USA
Phone
800-929-8061 or 248-288-7000
Business hours
Mon-Thu 8:30am to 6pm, Fri 8:30am to 5:30pm EST
Main product range
IP phones, conference phones, headsets, telecom accessories
Supported platforms
Microsoft Teams, Zoom, RingCentral, 8x8, Nextiva, Vonage Business
Prices from
$26.95
Installer network
Over 4,400 independent installers nationwide
Equipment buyback
Used or surplus telecom equipment purchased
MetrolineDirect.com, operated by Metroline, Inc., positions itself as an independent distributor of business telecom and technology equipment, with no manufacturer affiliations. The shop caters primarily to businesses, IT professionals, and office managers who need reliable desk phones, conference phones, and accessories compatible with platforms like Microsoft Teams, Zoom, RingCentral, and 8x8. Pricing spans a wide range, from budget-friendly refurbished units under $30 to professional-grade wireless phones above $300, placing the shop firmly in the small-to-medium business segment. A notable feature is the nationwide installer database, which connects buyers with over 4,400 independent installers across the United States.
Active promotions
Ready to use with your order at MetrolineDirect.com.
Discount on a selection of refurbished IP phones, offering certified used devices at a reduced price compared to new stock.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Free shipping on orders above a certain order value, applicable to standard delivery addresses within the contiguous United States.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
MetrolineDirect.com in the news
Recent updates and background about MetrolineDirect.com, summarised in our own words.
Avaya J179 IP Phone: Enterprise VoIP for Executives
The Avaya J179 is an 8-line VoIP phone designed for executives and power users, tightly integrated with the Avaya Aura and IP Office platforms. It supports headquarters, remote, and home office deployments over enterprise IP networks.
Cisco 9841 IP Phone Supports Multiple Cloud Calling Platforms
The Cisco 9841 IP Phone runs on a single PhoneOS platform that supports Cisco Unified Communications Manager, Webex Calling, Broadworks, and third-party cloud calling solutions. It features a 3.5-inch backlit display, Gigabit Ethernet, and four programmable line keys.
Yealink SIP-T54W: Wireless Connectivity for Busy Professionals
The Yealink SIP-T54W IP phone offers a 4.3-inch color LCD screen with adjustable viewing angle, built-in Bluetooth, and dual-band Wi-Fi for flexible wireless use. It is available as a refurbished unit on MetrolineDirect.com at a reduced price point.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about MetrolineDirect.com
Answers to the most common questions, based on search behaviour and our own research.
Is MetrolineDirect.com a trustworthy webshop?
MetrolineDirect.com is operated by Metroline, Inc., a registered independent distributor of telecommunications equipment based in Troy, Michigan, with a verifiable physical address and listed phone numbers. The company explicitly states it is not affiliated with any manufacturer, which means it operates as a neutral reseller across multiple brands.
Can I reach customer service by phone at MetrolineDirect.com?
Yes, MetrolineDirect.com can be reached by phone at 800-929-8061 or 248-288-7000. Customer service is available Monday through Thursday from 8:30am to 6pm EST, and Friday from 8:30am to 5:30pm EST.
Does MetrolineDirect.com sell refurbished phones?
Yes, MetrolineDirect.com offers refurbished IP phones alongside new products. For example, the Yealink SIP-T54W is listed as a refurbished unit at $92.95, providing a lower-cost option for buyers with a tighter budget.
Can I sell my old telecom equipment to MetrolineDirect.com?
Yes, MetrolineDirect.com has a dedicated equipment buyback program. Businesses and individuals can sell used or surplus telecom products directly to Metroline, Inc. in exchange for cash.
Your turn
Do you have experience with MetrolineDirect.com?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about MetrolineDirect.com
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
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- Monthly chance to win € 250 cash
