Show how your product is used in everyday life.
Ask a customer for an honest product experience and a photo they took. Visitors can then see more than your product photography.
Macy's is an American department store chain that operates both physical stores and an online shop at Macys.com, offering a wide range of products across fashion, beauty, shoes, home goods, and jewelry. The platform brings together hundreds of well-known brands alongside its own exclusive labels.
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Photo reviews
Photos and experiences shared by contributors. Read below how we check submissions.
How reviews and confirmations work
We ask contributors to share a photo they took and their own experience. Reviews go through automated checks. Flagged reviews can be assessed manually. Approval is not a guarantee that a photo is unedited or free of AI generation.
- Email address confirmed means the link sent to that address was used. It does not prove a purchase or the identity of a person.
- Company management confirmed relates to access to this company page. A paid plan does not verify individual reviews.
- A review invitation does not independently prove a purchase. An order reference supplied by a company is not independent purchase verification either.
- Publishing a photo with a review does not automatically permit reuse in marketing. A subscription does not grant that permission either.
Is there a problem with a review or photo? Contact us with the page link and an explanation so we can examine it. [email protected]
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For business owners
What could Image Review do for your business?
Let customers tell the story. Discover how reviews and customers’ own photos could work for your business.
An example for your business
Let your products become part of your customer’s story.
Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
Bring customer experiences closer to the next order.
Display available reviews using a widget on your website. With the WooCommerce plugin, you can also show product reviews alongside the relevant product.
Show what your work means to your customers.
Let customers share their experience with your business. A relevant photo they took can help others understand the work you did.
Show your work through your customer’s eyes.
Ask for a relevant photo of the result alongside an experience. Reuse a photo only when permission is recorded and within the permitted use.
Show experiences where new customers discover you.
Use your company page for company reviews and display available reviews with a widget on your own website, for example alongside your services or contact page.
An illustration of how you could use Image Review. Your choices are not stored.
How it works
- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
- Ask your customer to share an experienceChoose a product and invite a customer to share an honest experience with their own photo.Ask a customer about their experience of your service and a relevant photo of the result.
- Show customer experiencesDisplay available reviews with a widget. Reuse customer photos when permission has been recorded.
The basic widget is also available on a free account. Your portal shows the product review allowance and order connections included in your plan. The WooCommerce product review tab is also available on Free. Company page editing and photo export require a paid plan or active trial. Photo reuse always requires appropriate permission.
About Macy's
Main category
Fashion, beauty, home and accessories
Own labels
I.N.C. International Concepts, Style & Co., Alfani, Bar III, Club Room
Featured brands
Calvin Klein, Ralph Lauren, Nike, CHANEL, Lancôme, UGG, Tommy Hilfiger
Shipping options
Free shipping available, fast pickup options
Customer service
Available via Help Center at macys.com/customer-service
Returns
Return and exchange policy available, details via Help Center
Target audience
Women, men, children, home shoppers
Country
United States
Macy's positions itself as a broad mid-range to premium department store retailer, catering to shoppers looking for a one-stop destination covering clothing for women, men, and children, as well as beauty, home furnishings, and accessories. The assortment spans accessible everyday brands like Levi's and Calvin Klein through to luxury beauty names such as CHANEL, La Mer, and Dior. Alongside external brands, Macy's carries its own exclusive labels including I.N.C. International Concepts, Style and Co., and Alfani, which tend to sit in the more affordable segment of the range. The webshop is aimed at a broad consumer audience, from deal-focused shoppers browsing the sale section to customers building gift registries or seeking seasonal trend pieces.
Active promotions
Ready to use with your order at Macy's.
Seasonal sale with up to 70% off selected categories including bedding, jewelry, and clothing lines.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Free shipping on qualifying orders placed through Macys.com, with in-store pickup available as an alternative.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Macy's in the news
Recent updates and background about Macy's, summarised in our own words.
Digital billboards replace classic signage at Macy's
Macy's has replaced its well-known traditional banners with new digital billboards. The change marks a visible shift in how the retailer presents itself in public spaces.
Rival retailer may claim ad space at Macy's NYC flagship
A competitor of Macy's is reportedly seeking to acquire advertising space on a prominent corner of the brand's flagship store in New York City. This situation could lead to a legal dispute between the parties involved.
GEICO joins Macy's Thanksgiving Day Parade for first time
Insurance company GEICO will make its debut appearance in the Macy's Thanksgiving Day Parade. This marks the first time the brand will participate in the annual event.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Macy's
Answers to the most common questions, based on search behaviour and our own research.
Is Macy's a reliable webshop?
Macy's is one of the largest and most established department store retailers in the United States, with both a long-standing physical store presence and an active e-commerce platform at Macys.com. The store carries well-known international brands and offers a dedicated customer service center for order support and returns.
Does Macy's offer free shipping?
Yes, Macy's offers free shipping options on orders placed through Macys.com. Additional fast pickup options are also available for customers who prefer collecting in store.
How does Macy's handle returns and exchanges?
Macy's has a return and exchange policy that customers can review in full via the Help Center at macys.com/customer-service. The FAQ section covers how to make a return, how to exchange merchandise, and what the standard return conditions are.
Can I change or cancel my order at Macy's?
Macy's addresses order changes and cancellations through its Help Center, where customers can find guidance on what steps to take after placing an order. The Help Center also covers topics such as multiple shipments and order status updates.
Your turn
Do you have experience with Macy's?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Macy's
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
- Reviews appear after a check within 24 hours
- Monthly chance to win € 250 cash
