Show how your product is used in everyday life.
Ask a customer for an honest product experience and a photo they took. Visitors can then see more than your product photography.
Luggage Forward is a door-to-door luggage and sports equipment shipping service that picks up bags at the traveler's home and delivers them directly to the destination. The company has been operating since 2004 and serves customers traveling to hotels, cruise ships, ski resorts, golf courses, and summer camps worldwide.
Your review = Donation to charity + chance on €250
Two minutes of your time. One donation to a good cause, plus a monthly cash raffle.
Photo reviews
Photos and experiences shared by contributors. Read below how we check submissions.
How reviews and confirmations work
We ask contributors to share a photo they took and their own experience. Reviews go through automated checks. Flagged reviews can be assessed manually. Approval is not a guarantee that a photo is unedited or free of AI generation.
- Email address confirmed means the link sent to that address was used. It does not prove a purchase or the identity of a person.
- Company management confirmed relates to access to this company page. A paid plan does not verify individual reviews.
- A review invitation does not independently prove a purchase. An order reference supplied by a company is not independent purchase verification either.
- Publishing a photo with a review does not automatically permit reuse in marketing. A subscription does not grant that permission either.
Is there a problem with a review or photo? Contact us with the page link and an explanation so we can examine it. [email protected]
Impact via Luggage Forward
You write a review, we donate to a good cause on your behalf.
No donations have been made for Luggage Forward yet, but every review sets one in motion right away.
For business owners
What could Image Review do for your business?
Let customers tell the story. Discover how reviews and customers’ own photos could work for your business.
An example for your business
Let your products become part of your customer’s story.
Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
Bring customer experiences closer to the next order.
Display available reviews using a widget on your website. With the WooCommerce plugin, you can also show product reviews alongside the relevant product.
Show what your work means to your customers.
Let customers share their experience with your business. A relevant photo they took can help others understand the work you did.
Show your work through your customer’s eyes.
Ask for a relevant photo of the result alongside an experience. Reuse a photo only when permission is recorded and within the permitted use.
Show experiences where new customers discover you.
Use your company page for company reviews and display available reviews with a widget on your own website, for example alongside your services or contact page.
An illustration of how you could use Image Review. Your choices are not stored.
How it works
- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
- Ask your customer to share an experienceChoose a product and invite a customer to share an honest experience with their own photo.Ask a customer about their experience of your service and a relevant photo of the result.
- Show customer experiencesDisplay available reviews with a widget. Reuse customer photos when permission has been recorded.
The basic widget is also available on a free account. Your portal shows the product review allowance and order connections included in your plan. The WooCommerce product review tab is also available on Free. Company page editing and photo export require a paid plan or active trial. Photo reuse always requires appropriate permission.
About Luggage Forward
Founded
2004
Main service
Door-to-door luggage and sports equipment shipping
Guarantee
Double money-back on-time guarantee
Ships
Luggage, golf clubs, skis, snowboards, bikes, strollers, car seats, camp gear
Tracking
Proprietary real-time tracking, up to 164 data points per shipment
Customer reviews
12,000+ five-star reviews on Trustpilot
Phone (US)
1 (617) 482-1100
Phone (UK)
+44 (0) 203-375-4769
Luggage Forward positions itself in the premium travel services segment, targeting travelers who want to avoid airline baggage fees, long check-in lines, and the stress of hauling heavy gear through airports. Its core philosophy is that a good trip should not start at the baggage carousel, and the service is built around removing logistical friction from travel. The company uses proprietary tracking software that monitors up to 164 data points per shipment in real time, and it backs every delivery with a double money-back on-time guarantee. Typical customers include cruise passengers, skiers, golfers, families traveling with children, and parents sending gear to summer camp.
Active promotions
Ready to use with your order at Luggage Forward.
First-time customers may be offered a discount on their first luggage shipment when booking online, applied automatically at checkout.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Customers shipping multiple bags in a single booking may qualify for a reduced rate per additional item.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Luggage Forward in the news
Recent updates and background about Luggage Forward, summarised in our own words.
Luggage Forward Survey: Many Future Retirees Eye Living Abroad
A survey conducted by Luggage Forward found that nearly half of people planning to retire in the coming years are open to settling in another country. The findings were published via Business Wire and shed light on shifting retirement preferences among this demographic.
Customer Reports Delivery Failure With Luggage Forward
A complaint featured in the Elliott Report describes a situation in which a customer's luggage was not delivered as promised by Luggage Forward. The case highlights concerns about service reliability and follow-up when problems arise.
Luggage Forward Enters the Summer Camp Shipping Market
Luggage Forward has announced an expansion into the summer camp sector, offering its white-glove shipping service through partnerships with leading camp management systems. The move aims to simplify the process of sending luggage to and from camps for families.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Luggage Forward
Answers to the most common questions, based on search behaviour and our own research.
Is Luggage Forward a reliable shipping service?
Luggage Forward has been operating since 2004 and has collected over 12,000 five-star reviews via the independent platform Trustpilot. The company backs every shipment with a double money-back on-time guarantee, meaning customers receive twice the shipping cost if their luggage arrives late.
How does Luggage Forward pick up and deliver my bags?
After booking online, Luggage Forward arranges a scheduled doorstep pickup at the customer's home or chosen location. Bags are then shipped door-to-door to the destination, with real-time tracking and an email notification once delivery is confirmed.
What items can I ship with Luggage Forward?
The service handles standard luggage as well as oversized or specialty items such as golf clubs, skis, snowboards, bikes, strollers, car seats, and camp gear. This makes it suitable for travelers who would otherwise face airline oversize baggage fees.
Does Luggage Forward handle customs documentation for international shipments?
Yes, Luggage Forward includes an electronic Customs Management System that identifies and submits all required customs forms on the customer's behalf. The company states that all-inclusive pricing covers customs documentation.
Your turn
Do you have experience with Luggage Forward?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Luggage Forward
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
- Reviews appear after a check within 24 hours
- Monthly chance to win € 250 cash
