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Lockly is an American brand specialising in smart locks that combine keypad, fingerprint, facial recognition and video intercom technology for residential and short-term rental use. The webshop sells directly to consumers and offers a range of deadbolt and latch models at various price points.

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At a glance

About Lockly

Free shipping from
$250
Return period
30 days
Prices from
$249.99
Customer service (US)
(669) 500-8835, Mon-Fri 9AM-9PM CST, Sat-Sun 8AM-5PM CST
Customer service (AU)
+61 03 9720 4333, Mon-Fri 9AM-5PM AEST
Support email
Main category
Smart locks and access control
Technical support
Lifetime technical support included
Lockly positions itself in the premium segment of the smart lock market, targeting homeowners, short-term rental hosts and property managers who want keyless access combined with remote control and video functionality. The brand is known for its patented PIN Genie technology, which randomises the position of digits on the keypad to prevent PIN detection through fingerprint smudges. Products range from straightforward retrofit locks to feature-rich models with built-in HD video, two-way communication, 3D fingerprint readers and facial recognition. Lockly also serves professional installers and the multifamily residential sector through its LocklyPRO programme.
October 2026

Active promotions

Ready to use with your order at Lockly.

Free shipping on orders of $250 or more, combined with a 30-day free return period on all products.
To the shop
Seasonal discount campaign offering up to $64 off selected smart lock models, such as during Cybersecurity Awareness Month.
To the shop
Recent

Lockly in the news

Recent updates and background about Lockly, summarised in our own words.

Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.

Frequently asked questions

What others ask about Lockly

Answers to the most common questions, based on search behaviour and our own research.

Is Lockly a reliable webshop?

Lockly is an established brand in the smart lock market with its own webshop at Lockly.com. The company offers lifetime technical support, a 30-day return policy and dedicated customer service by phone and email for both the US and Australia.

Does Lockly offer free shipping?

Yes, Lockly offers free shipping on orders of $250 or more within the US. Orders below that threshold may incur shipping costs.

What is the return policy at Lockly?

Lockly has a 30-day free return policy. Customers can return products within 30 days of purchase.

How can I contact Lockly customer service?

Lockly can be reached by phone at (669) 500-8835 (US) or by email at [email protected]. Customer service is available on weekdays from 9AM to 9PM CST and on weekends from 8AM to 5PM CST.

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