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Lively, part of Best Buy Health, offers phones, medical alert devices, and related health and safety services designed specifically for older adults. Customer reviews on this page reflect real experiences with the company's products and support.
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About Lively
Target audience
Seniors and older adults
Main categories
Phones, medical alerts, BYOD, caregiver solutions
Service plans required
Yes, required with most devices
Customer support
U.S.-based advisors, phone number: 800-918-8543
Contracts
No long-term contracts
Coverage
Nationwide (United States)
Prices from
$2.00 per month (SIM plan)
Free shipping
Available after joining email list
Lively targets older adults who want to maintain their independence at home, offering a product range that combines easy-to-use mobile phones with personal emergency response technology. The brand operates in the mid-range segment, with Jitterbug flip and smartphone options as well as the Lively Mobile2 medical alert device. A key part of their positioning is the service layer behind the hardware, including U.S.-based Urgent Response agents, a Nurse On-Call feature, and a companion app called Lively Link for family members. Lively also offers a Bring Your Own Device option for those who prefer to use an existing phone with a Lively SIM or eSIM.
Active promotions
Ready to use with your order at Lively.
Discount of up to 60% on selected Jitterbug phones when purchased with a Lively service plan
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Lively in the news
Recent updates and background about Lively, summarised in our own words.
Blake Lively and Ryan Reynolds face reported trust issues
A report has surfaced suggesting that Blake Lively and Ryan Reynolds are dealing with trust-related concerns. Further details about the nature or origin of the reported issues are limited based on available information.
Details of Lively and Baldoni settlement made public
The settlement agreement between Blake Lively and Justin Baldoni, stemming from their dispute over the film It Ends With Us, has been disclosed. The terms of the agreement are now known following its publication.
Settlement reached between Blake Lively and Justin Baldoni
Blake Lively and Justin Baldoni have reached a settlement agreement in their legal dispute related to the film It Ends With Us. A judge has awarded Lively legal fees as part of the final ruling, though no additional damages were granted. The settlement details have been made public following the conclusion of proceedings.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Lively
Answers to the most common questions, based on search behaviour and our own research.
Is Lively a reliable company?
Lively is part of Best Buy Health and has been reviewed positively by customers for its Urgent Response service and ease of use. The company offers U.S.-based support and no long-term contracts, which gives customers some flexibility.
Do I need a service plan with a Lively phone or device?
Yes, most Lively devices require a separate service plan in addition to the hardware purchase. Plans vary depending on the device and the level of services needed, such as Urgent Response or Nurse On-Call.
Can I use my own phone with Lively?
Yes, Lively offers a Bring Your Own Device option. Customers can purchase a Lively SIM or eSIM and use it with a compatible existing phone, including refurbished iPhones available through the Lively shop.
How does the Urgent Response service work?
Urgent Response connects users to certified agents at the press of a button on their Lively device. The service is available around the clock and requires a Preferred or Premium service plan.
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Guarantee: every review triggers one of these 5 real donations:
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