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Lexie Hearing is an American provider of over-the-counter, behind-the-ear hearing aids designed to make hearing care more accessible and affordable. The company has announced that its US operations are winding down, with customer support available through at least September 15, 2025.
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About Lexie Hearing
Product type
Behind-the-ear OTC hearing aids
Market segment
Budget to mid-range
Country
United States
Customer support
Available through at least September 15, 2025
Support hours
Mon to Fri 8am to 8pm CT, Sat 8am to 5pm CT
Contact phone
1-800-499-1336
Contact email
Warranty claims
Accepted through September 15, 2025
Lexie Hearing positioned itself in the budget-to-mid-range segment of the hearing aid market, targeting adults with mild to moderate hearing loss who prefer a direct-to-consumer approach without a clinical visit. Its philosophy centered on democratizing access to hearing care through affordable OTC devices paired with app-based support. The parent company, LXE Hearing, has initiated a wind-down of US operations after failing to identify a viable path forward following restructuring efforts. Existing customers can still use their devices and the mobile app, though the long-term availability of support services and app functionality remains uncertain.
Active promotions
Ready to use with your order at Lexie Hearing.
Free trial period on hearing aids, allowing customers to test the product at home before committing to a purchase.
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To the shop
Discounted price when choosing a subscription-based payment plan instead of a one-time purchase.
Example promotion
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To the shop
Lexie Hearing in the news
Recent updates and background about Lexie Hearing, summarised in our own words.
Anker moves into the over-the-counter hearing aid market
Consumer electronics brand Anker is expanding its product range by entering the over-the-counter hearing aid market. This places the company in a growing segment that has opened up to non-prescription devices in recent years. Further details about specific products or pricing were not provided.
Lexie Hearing featured in Consumer Reports OTC roundup
Consumer Reports has published its overview of top over-the-counter hearing aids for 2026. Lexie Hearing is among the brands included in this independent evaluation. The list serves as a reference for consumers comparing available options in the OTC hearing aid market.
Support deadline set for Eargo and Lexie hearing aid users
Owners of Eargo and Lexie hearing aids have been given a deadline of September 15 to make use of available support services. After this date, support options may no longer be accessible to existing customers. Users of these devices are advised to seek assistance before the deadline passes.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Lexie Hearing
Answers to the most common questions, based on search behaviour and our own research.
Is Lexie Hearing still a reliable company to buy from?
Lexie Hearing's parent company, LXE Hearing, is winding down its US operations. New purchases are not being promoted, and existing customers are advised to contact support before September 15, 2025 for refunds, troubleshooting or warranty claims.
Will my Lexie hearing aids still work after the company shuts down?
Existing hearing aids will continue to provide amplification and core functionality. The Lexie mobile app is currently still operational, but long-term availability of the app and software updates is not guaranteed.
Can I still get a refund or warranty service from Lexie Hearing?
Eligible refunds and warranty claims can be submitted through September 15, 2025. After that date, the availability of warranty administration is uncertain, though the company states it is evaluating options.
How can I contact Lexie Hearing customer service?
Customers can reach Lexie Hearing by phone at 1-800-499-1336 or by email at [email protected]. Support hours are Monday to Friday 8am to 8pm CT and Saturday 8am to 5pm CT.
Your turn
Do you have experience with Lexie Hearing?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
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