Subscribe and save on drinking chocolate flakes, receiving a regular delivery at a reduced price compared to one-off purchases.
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Hotel Chocolat USA is an online chocolate retailer focused on premium drinking chocolate and chocolate gift boxes, with a strong emphasis on higher cacao content and reduced sugar. The brand is perhaps best known for its Velvetiser, a home drinking chocolate system designed to deliver barista-style hot and iced chocolate drinks.
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About Hotel Chocolat USA
Main category
Premium drinking chocolate and chocolate gifts
Flagship product
The Velvetiser drinking chocolate system
Price range
From $25.00 for drinking chocolate; Velvetiser from $165.00
Customer service hours
8am to 5pm ET
Contact
[email protected] or live chat
Subscription available
Yes, subscribe and save on drinking chocolates
Ships to
United States and Canada
Clearance
Drink It Fast sale, up to 70% off
Hotel Chocolat USA operates in the premium chocolate segment, targeting adult consumers who treat chocolate as a genuine sensory experience rather than a casual snack. The brand's philosophy centers on using more cacao and less sugar, and it positions itself as reinventing chocolate from farming practices through to final preparation. Its flagship product, the Velvetiser, is a patented drinking chocolate machine that uses a vortex mechanism to fold real chocolate into milk, setting it apart from standard hot cocoa products. The range spans drinking chocolate flakes, iced chocolate recipes, mocha and latte blends, gift boxes, and seasonal selections, with a subscription option available for regular buyers.
Active promotions
Ready to use with your order at Hotel Chocolat USA.
Drink It Fast clearance sale offering up to 70% off selected drinking chocolates with a shorter best-before window.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Hotel Chocolat USA in the news
Recent updates and background about Hotel Chocolat USA, summarised in our own words.
The All-New Velvetiser: redesigned from the ground up
Hotel Chocolat has launched a fully redesigned version of its Velvetiser drinking chocolate system, engineered in the UK for improved texture and taste in both hot and iced drinks. The updated machine uses patented InnerPod ridges and a custom vortex design to fold real chocolate into milk at the touch of a button.
Velvetiser Intro Pack: an accessible entry point to home drinking chocolate
The Velvetiser Intro Pack bundles the new machine with a selection of drinking chocolate flakes, giving first-time buyers a complete setup to start making barista-grade hot and iced chocolate at home. The pack is positioned as a cost-effective way to explore the full Velvetiser range before committing to a larger kit.
Velvetiser Starter Kit: chocolatier-imagined recipes for grown-up hot chocolate
The Velvetiser Starter Kit includes the machine plus a broader selection of drinking chocolate recipes developed by Hotel Chocolat's in-house chocolatiers, emphasising extraordinary texture and flavors beyond standard hot cocoa. The kit is described as obsessively engineered for adults who want a step up from everyday hot chocolate.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Hotel Chocolat USA
Answers to the most common questions, based on search behaviour and our own research.
Is Hotel Chocolat USA a reliable webshop?
Hotel Chocolat USA is the American branch of the established UK chocolate brand Hotel Chocolat. The webshop has a dedicated US customer support team reachable by email, live chat, Facebook and Instagram, and publishes clear policies covering refunds, shipping, cancellations and privacy.
How can I contact Hotel Chocolat USA customer service?
Customer service is available Monday through Friday from 8am to 5pm Eastern Time, via live chat on the website or by email at [email protected]. The brand is also reachable through its Facebook and Instagram channels.
Does Hotel Chocolat USA ship to Canada?
Yes, Hotel Chocolat USA ships to both the United States and Canada. During checkout, shoppers can select their shipping country to ensure orders are directed to the correct address.
What is the Velvetiser and how does it work?
The Velvetiser is a patented home drinking chocolate machine that uses a vortex design to fold real chocolate flakes into milk, producing a smooth, barista-style hot or iced chocolate drink. It is sold as a standalone unit or as part of an Intro Pack or Starter Kit that includes drinking chocolate sachets.
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