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Diggs is an American webshop specialising in dog crates and related accessories, designed to combine safety, functionality, and a modern aesthetic that fits into the home. The brand serves pet owners across the United States and Canada.

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At a glance

About Diggs

Main category
Dog crates and accessories
Ships to
United States and Canada
Free shipping
Yes, to the US and Canada
Return period
30 days (unopened crates in original packaging)
Customer service hours
9am to 5pm ET, 7 days a week
Customer service contact
Text or email, +1 (260) 560-2505 or [email protected]
Headquarters
Charlotte, NC, United States
Prices from
$34 (Groov Training Aid)
Diggs positions itself in the premium segment of the pet products market, targeting dog owners who treat their pets as full members of the household and are willing to invest in quality. The product philosophy centres on thoughtful engineering: crates, beds, and training aids are developed as an integrated system rather than separate items. The typical Diggs customer prioritises both the welfare of their dog and the appearance of their living space, making design and safety equally important purchase criteria. The brand emphasises dedicated customer support and award-winning product design as key differentiators.
July 2026

Active promotions

Ready to use with your order at Diggs.

Seasonal discount on selected dog crates, for example 25% off the Evolv crate for a limited period.
To the shop
Bundle deal combining a crate, bed, and training aid at a reduced combined price compared to purchasing items separately.
To the shop
Recent

Diggs in the news

Recent updates and background about Diggs, summarised in our own words.

Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.

Frequently asked questions

What others ask about Diggs

Answers to the most common questions, based on search behaviour and our own research.

Is Diggs a reliable webshop?

Diggs states it has been trusted by over 100,000 pet owners and holds a dedicated customer care team available seven days a week. The brand offers a 30-day return policy on unopened crates and provides multiple contact options including text, email, and an AI chatbot.

Does Diggs offer free shipping?

Yes, Diggs provides free shipping to both the United States and Canada on all orders.

What is the return policy at Diggs?

Diggs accepts returns of unopened crates in their original packaging within 30 days of purchase. Returns are processed through the Diggs return portal, which generates a shipping label.

How can I contact Diggs customer service?

Diggs can be reached by text or phone at +1 (260) 560-2505 and by email at [email protected]. The support team is available from 9am to 5pm ET, seven days a week, and an AI chatbot named Scout is available at any time for immediate assistance.

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