Annual mycitizenM+ membership offering 15% off every stay and food and drink discounts throughout the year.
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citizenM is a hotel brand that operates tech-forward, design-conscious hotels in major cities across Europe, North America, and beyond. The brand is part of the Marriott Bonvoy portfolio and is known for compact but thoughtfully engineered rooms combined with generous shared living spaces.
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About CitizenM
Category
Hotel brand
Locations
Iconic cities worldwide, including Paris, Dublin, Rotterdam, Austin, Washington DC
Room type
Compact rooms with XL king bed, wall-to-wall window, power shower
Check-in time
60 seconds via self-service touch-screen terminal
Check-out time
30 seconds via self-service touch-screen terminal
Food and drink
canteenM available 24/7
Loyalty programme
Marriott Bonvoy, 10 points per $1 USD spent
Membership option
mycitizenM+ annual membership, 15% off stays plus food and drink discounts
citizenM positions itself in the affordable luxury segment, targeting frequent travellers who value smart design, central locations, and efficiency over traditional hotel formalities. Every room is built around an XL king bed, a smart tablet for controlling room functions, and fast Wi-Fi, keeping the footprint small while maximising comfort. The brand was founded by Rattan Chadha, whose background in fashion led to a philosophy where art, human connection, and good design are treated as equally important as a comfortable night's sleep. The typical citizenM guest is described as a mobile citizen: an explorer or professional who moves through the world with curiosity and expects their hotel to keep pace.
Active promotions
Ready to use with your order at CitizenM.
Exclusive rates for Marriott Bonvoy members who book directly through the citizenM website.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
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CitizenM in the news
Recent updates and background about CitizenM, summarised in our own words.
citizenM joins Marriott Bonvoy
citizenM has become part of the Marriott Bonvoy portfolio, giving guests access to loyalty benefits across more than 30 hotel brands worldwide. Members earn 10 points per $1 USD spent and can link accounts for Gold Elite status.
mycitizenM+ membership launched for frequent travellers
citizenM introduced the mycitizenM+ annual membership, offering 15% off all stays, food and drink discounts, and exclusive deals for members. The membership also unlocks Marriott Bonvoy Gold Elite benefits when accounts are linked.
Digital accessibility commitment at citizenM
citizenM has published information about its digital accessibility standards, reflecting the brand's broader focus on inclusive and technology-forward hospitality. The page outlines the brand's approach to making its digital services available to all users.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about CitizenM
Answers to the most common questions, based on search behaviour and our own research.
Is citizenM a reliable hotel chain?
citizenM is an established hotel brand that has joined the Marriott Bonvoy portfolio, which includes over 30 hotel brands worldwide. The chain operates properties in multiple countries and has a clearly defined booking and loyalty system in place.
How does check-in at citizenM work?
citizenM uses self-service touch-screen terminals for check-in and check-out. Check-in takes approximately 60 seconds and check-out around 30 seconds. Staff ambassadors are available on-site if guests need assistance.
What is included in a citizenM hotel room?
Each room includes an XL king bed, a wall-to-wall window, a power shower, and super-fast Wi-Fi. Guests can control lights, blinds, temperature, and entertainment via a smart tablet in the room.
What is the mycitizenM+ membership and is it worth it?
mycitizenM+ is an annual membership that provides 15% off every citizenM stay, food and drink discounts, and exclusive deals. Members who link their account to Marriott Bonvoy also receive Gold Elite status within that loyalty programme.
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Your review = real impact + chance to win €250
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