First-time customers may be offered a discount on their first luggage shipment when booking online, applied automatically at checkout.
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Luggage Forward is a door-to-door luggage and sports equipment shipping service that picks up bags at the traveler's home and delivers them directly to the destination. The company has been operating since 2004 and serves customers traveling to hotels, cruise ships, ski resorts, golf courses, and summer camps worldwide.
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About Luggage Forward
Founded
2004
Main service
Door-to-door luggage and sports equipment shipping
Guarantee
Double money-back on-time guarantee
Ships
Luggage, golf clubs, skis, snowboards, bikes, strollers, car seats, camp gear
Tracking
Proprietary real-time tracking, up to 164 data points per shipment
Customer reviews
12,000+ five-star reviews on Trustpilot
Phone (US)
1 (617) 482-1100
Phone (UK)
+44 (0) 203-375-4769
Luggage Forward positions itself in the premium travel services segment, targeting travelers who want to avoid airline baggage fees, long check-in lines, and the stress of hauling heavy gear through airports. Its core philosophy is that a good trip should not start at the baggage carousel, and the service is built around removing logistical friction from travel. The company uses proprietary tracking software that monitors up to 164 data points per shipment in real time, and it backs every delivery with a double money-back on-time guarantee. Typical customers include cruise passengers, skiers, golfers, families traveling with children, and parents sending gear to summer camp.
Active promotions
Ready to use with your order at Luggage Forward.
Customers shipping multiple bags in a single booking may qualify for a reduced rate per additional item.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Luggage Forward in the news
Recent updates and background about Luggage Forward, summarised in our own words.
Luggage Forward Survey: Many Future Retirees Eye Living Abroad
A survey conducted by Luggage Forward found that nearly half of people planning to retire in the coming years are open to settling in another country. The findings were published via Business Wire and shed light on shifting retirement preferences among this demographic.
Customer Reports Delivery Failure With Luggage Forward
A complaint featured in the Elliott Report describes a situation in which a customer's luggage was not delivered as promised by Luggage Forward. The case highlights concerns about service reliability and follow-up when problems arise.
Luggage Forward Enters the Summer Camp Shipping Market
Luggage Forward has announced an expansion into the summer camp sector, offering its white-glove shipping service through partnerships with leading camp management systems. The move aims to simplify the process of sending luggage to and from camps for families.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Luggage Forward
Answers to the most common questions, based on search behaviour and our own research.
Is Luggage Forward a reliable shipping service?
Luggage Forward has been operating since 2004 and has collected over 12,000 five-star reviews via the independent platform Trustpilot. The company backs every shipment with a double money-back on-time guarantee, meaning customers receive twice the shipping cost if their luggage arrives late.
How does Luggage Forward pick up and deliver my bags?
After booking online, Luggage Forward arranges a scheduled doorstep pickup at the customer's home or chosen location. Bags are then shipped door-to-door to the destination, with real-time tracking and an email notification once delivery is confirmed.
What items can I ship with Luggage Forward?
The service handles standard luggage as well as oversized or specialty items such as golf clubs, skis, snowboards, bikes, strollers, car seats, and camp gear. This makes it suitable for travelers who would otherwise face airline oversize baggage fees.
Does Luggage Forward handle customs documentation for international shipments?
Yes, Luggage Forward includes an electronic Customs Management System that identifies and submits all required customs forms on the customer's behalf. The company states that all-inclusive pricing covers customs documentation.
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