Free home delivery on all medical supplies when ordering through an accepted insurance plan
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Better Health Supplies, operating under the domain joinbetter.com, is a US-based online medical supplier specializing in home delivery of supplies for chronic conditions including diabetes, ostomy, urology, and wound care. The company works directly with major insurance providers such as Medicare, Medicaid, Humana, Cigna, and Aetna to handle coverage and billing on behalf of customers.
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About Joinbetter
Main categories
Diabetes, Ostomy, Urology, Wound Care, VR Therapy
Shipping
Free shipping included
Insurance accepted
Medicare, Medicaid, Humana, Cigna, Oscar, Aetna and more
Customer service hours
Monday to Friday, 8:30am to 8:30pm EST
Phone number
415-475-8444
Headquarters
San Francisco, CA, United States
Target audience
Patients with chronic conditions, healthcare providers, insurance payers
Additional services
Peer coaching, patient education, insurance management
Better Health Supplies positions itself in the intersection of medical supply fulfillment and chronic condition support, targeting patients who manage long-term conditions at home, often after surgery or diagnosis. Beyond product delivery, the company offers peer coaching from people living with the same conditions, educational content, and resources organized by condition category. This places the company in a middle-to-premium service segment where the added layer of care coordination and peer support distinguishes it from standard medical supply distributors. Healthcare providers and insurance payers are also served as partners, making the business model both direct-to-consumer and business-to-business.
Active promotions
Ready to use with your order at Joinbetter.
Free eligibility check to find out which products are covered under your current insurance plan
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Joinbetter in the news
Recent updates and background about Joinbetter, summarised in our own words.
Shop Pouches and Barriers at Better Health Supplies
Better Health Supplies offers a broad selection of ostomy pouching systems and barriers, including 1-piece configurations and products from leading brands. The collection is accessible directly through the online store at joinbetter.com.
Visit Joinbetter →Leakage Control Products Now Available at Better Health Supplies
Better Health Supplies carries a range of leakage control products for ostomy care, including barrier rings and related accessories from major suppliers. These products can be browsed and ordered through the dedicated collection page.
Visit Joinbetter →Skin Prep and Ostomy Accessories in the Better Health Supplies Catalog
The webshop has expanded its ostomy range with skin prep products such as adhesive removers and alcohol-free options, alongside a variety of ostomy accessories including barrier strips. Both collections are available online with insurance billing support.
Visit Joinbetter →Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Joinbetter
Answers to the most common questions, based on search behaviour and our own research.
Is Joinbetter a reliable medical supply company?
Better Health Supplies is a US-based medical supplier headquartered in San Francisco, California, and works with established insurance providers including Medicare and Medicaid. The company offers customer support by phone and live chat during business hours, Monday to Friday.
Does Joinbetter accept my insurance?
Better Health Supplies works with Medicare, Medicaid, and numerous private plans including Humana, Cigna, Oscar, and Aetna. Customers can check their eligibility directly on the website within a few minutes.
How does delivery work at Joinbetter?
Better Health Supplies ships medical supplies directly to customers' homes free of charge. The company handles insurance billing, so customers do not need to manage reimbursement themselves.
Can I contact Joinbetter if I have questions about my order?
Customer service is available Monday to Friday from 8:30am to 8:30pm EST by phone at 415-475-8444, by email, or via live chat on the website.
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