Show how your product is used in everyday life.
Ask a customer for an honest product experience and a photo they took. Visitors can then see more than your product photography.
citizenM is a hotel brand that operates tech-forward, design-conscious hotels in major cities across Europe, North America, and beyond. The brand is part of the Marriott Bonvoy portfolio and is known for compact but thoughtfully engineered rooms combined with generous shared living spaces.
Your review = Donation to charity + chance on €250
Two minutes of your time. One donation to a good cause, plus a monthly cash raffle.
Photo reviews
Photos and experiences shared by contributors. Read below how we check submissions.
How reviews and confirmations work
We ask contributors to share a photo they took and their own experience. Reviews go through automated checks. Flagged reviews can be assessed manually. Approval is not a guarantee that a photo is unedited or free of AI generation.
- Email address confirmed means the link sent to that address was used. It does not prove a purchase or the identity of a person.
- Company management confirmed relates to access to this company page. A paid plan does not verify individual reviews.
- A review invitation does not independently prove a purchase. An order reference supplied by a company is not independent purchase verification either.
- Publishing a photo with a review does not automatically permit reuse in marketing. A subscription does not grant that permission either.
Is there a problem with a review or photo? Contact us with the page link and an explanation so we can examine it. [email protected]
Impact via CitizenM
You write a review, we donate to a good cause on your behalf.
No donations have been made for CitizenM yet, but every review sets one in motion right away.
For business owners
What could Image Review do for your business?
Let customers tell the story. Discover how reviews and customers’ own photos could work for your business.
An example for your business
Let your products become part of your customer’s story.
Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
Bring customer experiences closer to the next order.
Display available reviews using a widget on your website. With the WooCommerce plugin, you can also show product reviews alongside the relevant product.
Show what your work means to your customers.
Let customers share their experience with your business. A relevant photo they took can help others understand the work you did.
Show your work through your customer’s eyes.
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Show experiences where new customers discover you.
Use your company page for company reviews and display available reviews with a widget on your own website, for example alongside your services or contact page.
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How it works
- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
- Ask your customer to share an experienceChoose a product and invite a customer to share an honest experience with their own photo.Ask a customer about their experience of your service and a relevant photo of the result.
- Show customer experiencesDisplay available reviews with a widget. Reuse customer photos when permission has been recorded.
The basic widget is also available on a free account. Product review requests, the WooCommerce product review tab and editing a company page require a paid plan or active trial. Photo reuse always requires appropriate permission.
About CitizenM
Category
Hotel brand
Locations
Iconic cities worldwide, including Paris, Dublin, Rotterdam, Austin, Washington DC
Room type
Compact rooms with XL king bed, wall-to-wall window, power shower
Check-in time
60 seconds via self-service touch-screen terminal
Check-out time
30 seconds via self-service touch-screen terminal
Food and drink
canteenM available 24/7
Loyalty programme
Marriott Bonvoy, 10 points per $1 USD spent
Membership option
mycitizenM+ annual membership, 15% off stays plus food and drink discounts
citizenM positions itself in the affordable luxury segment, targeting frequent travellers who value smart design, central locations, and efficiency over traditional hotel formalities. Every room is built around an XL king bed, a smart tablet for controlling room functions, and fast Wi-Fi, keeping the footprint small while maximising comfort. The brand was founded by Rattan Chadha, whose background in fashion led to a philosophy where art, human connection, and good design are treated as equally important as a comfortable night's sleep. The typical citizenM guest is described as a mobile citizen: an explorer or professional who moves through the world with curiosity and expects their hotel to keep pace.
Active promotions
Ready to use with your order at CitizenM.
Annual mycitizenM+ membership offering 15% off every stay and food and drink discounts throughout the year.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Exclusive rates for Marriott Bonvoy members who book directly through the citizenM website.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
CitizenM in the news
Recent updates and background about CitizenM, summarised in our own words.
CitizenM sells its Rome hotel property
CitizenM has completed the sale of its hotel located in Rome. Further details about the transaction, including the buyer and financial terms, were not specified in the available information.
CitizenM among businesses opening in Georgetown area
CitizenM is mentioned as one of several businesses making moves in the Georgetown area of Washington, D.C. The report covers a range of local business openings and closings in that district.
CitizenM opens first hotel under Marriott following acquisition
Following its acquisition by Marriott, CitizenM has opened its first hotel operating under the Marriott system. This marks a notable step in the integration of the CitizenM brand into Marriott's broader portfolio.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about CitizenM
Answers to the most common questions, based on search behaviour and our own research.
Is citizenM a reliable hotel chain?
citizenM is an established hotel brand that has joined the Marriott Bonvoy portfolio, which includes over 30 hotel brands worldwide. The chain operates properties in multiple countries and has a clearly defined booking and loyalty system in place.
How does check-in at citizenM work?
citizenM uses self-service touch-screen terminals for check-in and check-out. Check-in takes approximately 60 seconds and check-out around 30 seconds. Staff ambassadors are available on-site if guests need assistance.
What is included in a citizenM hotel room?
Each room includes an XL king bed, a wall-to-wall window, a power shower, and super-fast Wi-Fi. Guests can control lights, blinds, temperature, and entertainment via a smart tablet in the room.
What is the mycitizenM+ membership and is it worth it?
mycitizenM+ is an annual membership that provides 15% off every citizenM stay, food and drink discounts, and exclusive deals. Members who link their account to Marriott Bonvoy also receive Gold Elite status within that loyalty programme.
Your turn
Do you have experience with CitizenM?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about CitizenM
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
- Reviews appear after a check within 24 hours
- Monthly chance to win € 250 cash
