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The Fives Hotels & Residences is a hotel group operating multiple luxury all-inclusive properties along Mexico's Riviera Maya, with locations in Playa del Carmen and Puerto Morelos. The brand markets itself through its own booking platform and targets travelers seeking a premium Caribbean resort experience with residence-style accommodations.
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About The Fives Hotels (US)
Main category
Luxury all-inclusive hotels
Locations
Playa del Carmen and Puerto Morelos, Mexico
Number of properties
4 hotels
Room type
Residence-style suites (1, 2 or 3 bedrooms)
Dining concept
À-la-carte all-inclusive
Target audience
Couples, families, adult groups
Customer service
Phone, WhatsApp, e-mail, Messenger
Phone (US/Canada)
+1 (800) 592-1246
The Fives Hotels & Residences positions itself in the upper segment of the all-inclusive resort market, with a focus on guests who want more than a standard buffet-and-pool experience. The brand's 'All Senses Inclusive' concept emphasizes à-la-carte dining, spacious suite-style rooms, and integrated wellness offerings rather than a one-size-fits-all package. The typical guest includes couples, families, and friend groups who value comfort and culinary variety within a structured resort environment. The portfolio spans four distinct properties, from adults-only beachfront resorts to a downtown hotel affiliated with Hilton's Curio Collection.
Active promotions
Ready to use with your order at The Fives Hotels (US).
Early booking discount on all-inclusive suite stays for travel during selected dates.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
The Fives Hotels (US) in the news
Recent updates and background about The Fives Hotels (US), summarised in our own words.
Travel Gossip Features The Fives Hotels and Residences
Travel Gossip published a feature on The Fives Hotels and Residences as part of a short-form interview series. The piece offers a closer look at the brand from an industry perspective. Specific details from the conversation are not available in this summary.
Adults-Only Puerto Vallarta Hotel Gains Attention as Summer Destination
An adults-only hotel in Puerto Vallarta associated with The Fives Hotels brand has been highlighted as a popular summer destination in Mexico. Caribbean Journal noted the property's growing appeal during the summer travel season. The report positions it among the more sought-after options in the region.
Family of Eight Reports Disappointment After Costly Mexico Resort Stay
A family of eight shared their experience after spending 25,000 dollars on an all-inclusive resort stay in Mexico, which they described as falling short of expectations. The account was published by Business Insider and highlights concerns about value for money at high-end all-inclusive properties. The Fives Hotels and Residences was named in connection with this experience.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about The Fives Hotels (US)
Answers to the most common questions, based on search behaviour and our own research.
Is The Fives Hotels a reliable place to book a resort stay?
The Fives Hotels & Residences operates its own official booking platform and offers direct reservations with a best-price guarantee. One of their four properties is affiliated with Hilton's Curio Collection, which indicates a recognized industry connection.
What is included in the all-inclusive plan at The Fives Hotels?
The brand's 'All Senses Inclusive' plan includes à-la-carte dining across multiple restaurants and bars, access to wellness facilities, and beachfront amenities. The exact inclusions vary per property, and some experiences such as tours, spa treatments, and special dinners may carry an additional cost.
Can I modify or cancel my reservation at The Fives Hotels?
Guests can adjust the number of occupants, change their room, or upgrade their plan through the online reservations portal. For cancellations, the website directs guests to contact the hotel directly.
Does The Fives Hotels offer packages that include flights?
Yes, The Fives Hotels offers combined hotel and flight packages, with potential savings of up to 30 percent according to the brand's own communication. These packages can be arranged through their E-Ambassadors team.
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