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Lively, part of Best Buy Health, offers phones, medical alert devices, and related health and safety services designed specifically for older adults. Customer reviews on this page reflect real experiences with the company's products and support.
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About Lively
Target audience
Seniors and older adults
Main categories
Phones, medical alerts, BYOD, caregiver solutions
Service plans required
Yes, required with most devices
Customer support
U.S.-based advisors, phone number: 800-918-8543
Contracts
No long-term contracts
Coverage
Nationwide (United States)
Prices from
$2.00 per month (SIM plan)
Free shipping
Available after joining email list
Lively targets older adults who want to maintain their independence at home, offering a product range that combines easy-to-use mobile phones with personal emergency response technology. The brand operates in the mid-range segment, with Jitterbug flip and smartphone options as well as the Lively Mobile2 medical alert device. A key part of their positioning is the service layer behind the hardware, including U.S.-based Urgent Response agents, a Nurse On-Call feature, and a companion app called Lively Link for family members. Lively also offers a Bring Your Own Device option for those who prefer to use an existing phone with a Lively SIM or eSIM.
Active promotions
Ready to use with your order at Lively.
Discount of up to 60% on selected Jitterbug phones when purchased with a Lively service plan
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Lively in the news
Recent updates and background about Lively, summarised in our own words.
Lively launches JubileeTV for seniors
Lively has introduced JubileeTV, a new product that allows family members to remotely control a senior's television, change channels, and initiate video calls directly from their own smartphone.
Jitterbug Smart4 now available at 60% discount
Lively is currently offering the Jitterbug Smart4 32GB smartphone for seniors at $47.99, down from $119.99, as part of an ongoing promotional campaign on its webshop.
Lively expands BYOD options with SIM and eSIM plans
Customers who prefer to use their existing smartphone can now access Lively's health and safety services through a SIM or eSIM card, with plans starting at $2.00 per month including access to exclusive services.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Lively
Answers to the most common questions, based on search behaviour and our own research.
Is Lively a reliable company?
Lively is part of Best Buy Health and has been reviewed positively by customers for its Urgent Response service and ease of use. The company offers U.S.-based support and no long-term contracts, which gives customers some flexibility.
Do I need a service plan with a Lively phone or device?
Yes, most Lively devices require a separate service plan in addition to the hardware purchase. Plans vary depending on the device and the level of services needed, such as Urgent Response or Nurse On-Call.
Can I use my own phone with Lively?
Yes, Lively offers a Bring Your Own Device option. Customers can purchase a Lively SIM or eSIM and use it with a compatible existing phone, including refurbished iPhones available through the Lively shop.
How does the Urgent Response service work?
Urgent Response connects users to certified agents at the press of a button on their Lively device. The service is available around the clock and requires a Preferred or Premium service plan.
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