Show how your product is used in everyday life.
Ask a customer for an honest product experience and a photo they took. Visitors can then see more than your product photography.
Orchard is a Canadian online marketplace specialising in pre-owned and brand new smartphones, including iPhones, Samsung Galaxy phones, Google Pixel devices, and iPads. The platform is 100% Canadian owned and operated, serving consumers across Canada with a focus on tested, warranted second-hand devices.
Your review = Donation to charity + chance on €250
Two minutes of your time. One donation to a good cause, plus a monthly cash raffle.
Photo reviews
Photos and experiences shared by contributors. Read below how we check submissions.
How reviews and confirmations work
We ask contributors to share a photo they took and their own experience. Reviews go through automated checks. Flagged reviews can be assessed manually. Approval is not a guarantee that a photo is unedited or free of AI generation.
- Email address confirmed means the link sent to that address was used. It does not prove a purchase or the identity of a person.
- Company management confirmed relates to access to this company page. A paid plan does not verify individual reviews.
- A review invitation does not independently prove a purchase. An order reference supplied by a company is not independent purchase verification either.
- Publishing a photo with a review does not automatically permit reuse in marketing. A subscription does not grant that permission either.
Is there a problem with a review or photo? Contact us with the page link and an explanation so we can examine it. [email protected]
Impact via Orchard Labs
You write a review, we donate to a good cause on your behalf.
No donations have been made for Orchard Labs yet, but every review sets one in motion right away.
For business owners
What could Image Review do for your business?
Let customers tell the story. Discover how reviews and customers’ own photos could work for your business.
An example for your business
Let your products become part of your customer’s story.
Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
Bring customer experiences closer to the next order.
Display available reviews using a widget on your website. With the WooCommerce plugin, you can also show product reviews alongside the relevant product.
Show what your work means to your customers.
Let customers share their experience with your business. A relevant photo they took can help others understand the work you did.
Show your work through your customer’s eyes.
Ask for a relevant photo of the result alongside an experience. Reuse a photo only when permission is recorded and within the permitted use.
Show experiences where new customers discover you.
Use your company page for company reviews and display available reviews with a widget on your own website, for example alongside your services or contact page.
An illustration of how you could use Image Review. Your choices are not stored.
How it works
- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
- Ask your customer to share an experienceChoose a product and invite a customer to share an honest experience with their own photo.Ask a customer about their experience of your service and a relevant photo of the result.
- Show customer experiencesDisplay available reviews with a widget. Reuse customer photos when permission has been recorded.
The basic widget is also available on a free account. Your portal shows the product review allowance and order connections included in your plan. The WooCommerce product review tab is also available on Free. Company page editing and photo export require a paid plan or active trial. Photo reuse always requires appropriate permission.
About Orchard Labs
Warranty
90-day No-Questions-Asked
Shipping
Free, carbon neutral on all orders
Returns
Free returns on all orders
Device inspection
Tested by Orchard technicians
Country of operation
Canada
Main categories
iPhones, Android phones, iPads
Ownership
100% Canadian owned and operated
Trusted by
50,000+ Canadians
Orchard positions itself in the refurbished and pre-owned device market, targeting Canadian consumers who want a reliable smartphone or tablet without paying full retail price. Every device sold is tested by Orchard's own technicians before being listed, placing the company in the mid-range to premium segment of the refurbished market rather than the budget end. The shop also offers brand new phones alongside its second-hand inventory, giving buyers flexibility across price points. A notable aspect of the business is its environmental angle: all shipping is described as carbon neutral, appealing to buyers who factor sustainability into purchasing decisions.
Active promotions
Ready to use with your order at Orchard Labs.
Trade-in offer: receive store credit when you sell your old smartphone to Orchard, which can be applied to a purchase on the platform.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Seasonal discount on selected pre-owned iPhones and Android phones, with free carbon neutral shipping included on all qualifying orders.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Orchard Labs in the news
Recent updates and background about Orchard Labs, summarised in our own words.
The Orchard Project announces writers for its 2026 Episodic Lab
The Orchard Project has selected a group of writers to participate in its Episodic Lab program scheduled for 2026. The lab is a development initiative focused on supporting writers working in episodic storytelling formats.
Oakland County lab settles fraud case over COVID test billing
A laboratory in Oakland County reached a settlement with federal authorities over allegations of fraudulent billing related to COVID-19 testing. The case was brought forward by federal officials and has now been resolved through a settlement agreement.
Zcash value drops sharply after four-year bug is disclosed
The price of Zcash fell by approximately 38 percent after Shielded Labs publicly disclosed a significant bug that had remained undetected for four years. The bug was found in a component of the Zcash protocol and its revelation triggered a notable reaction in the market.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Orchard Labs
Answers to the most common questions, based on search behaviour and our own research.
Is Orchard a reliable place to buy a used phone?
Orchard states that all devices are thoroughly tested by its own technicians before sale and come with a 90-day no-questions-asked warranty. The platform reports being trusted by over 50,000 Canadians.
What is Orchard's return policy?
Orchard offers free returns on all orders. The 90-day warranty is described as no-questions-asked, meaning returns within that window should be straightforward.
Does Orchard offer free shipping?
Yes, Orchard provides free shipping on all orders. The company describes its shipping as carbon neutral.
Can I sell my old phone to Orchard?
Yes, Orchard has a dedicated sell-your-phone service where customers can trade in their existing device. Details are available on the sell page of the Orchard website.
Your turn
Do you have experience with Orchard Labs?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Orchard Labs
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
- Reviewing anonymously is fine, we only need your email
- No mandatory account, no registration
- Reviews appear after a check within 24 hours
- Monthly chance to win € 250 cash
