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Johnston and Murphy is an American retailer specialising in premium footwear, apparel, and accessories for men and women. The brand has a long heritage in quality shoe craftsmanship and offers a broad range of styles suited to both professional and casual settings.
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For business owners
What could Image Review do for your business?
Let customers tell the story. Discover how reviews and customers’ own photos could work for your business.
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Let your products become part of your customer’s story.
Collect product experiences with customers’ own photos. Photos with recorded permission can be exported for your website and organic social media, within that permission.
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How it works
- Activate your company pageAdd your business or claim its existing page. Activate access after business verification.
- Ask your customer to share an experienceChoose a product and invite a customer to share an honest experience with their own photo.Ask a customer about their experience of your service and a relevant photo of the result.
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The basic widget is also available on a free account. Product review requests, the WooCommerce product review tab and editing a company page require a paid plan or active trial. Photo reuse always requires appropriate permission.
About Johnston and Murphy
Returns
365-day free returns for J&M Insiders
Shipping
Free ground shipping for J&M Insiders
Customer service phone
800.424.2854
Customer service hours
Mon-Fri 7am-7pm CST, Sat 9am-2pm CST
Target audience
Men and women, adult
Main categories
Shoes, apparel, accessories
Parent company
Genesco
Fulfilment option
Buy online, pick up in store
Johnston and Murphy operates in the premium segment of the footwear and apparel market, targeting adults who value classic design combined with modern comfort. The brand is a subsidiary of Genesco and positions itself around lasting craftsmanship and refined style rather than fast fashion. Its typical customer is someone looking for dress shoes, smart casual attire, or quality everyday footwear that holds up over time. The range includes both men's and women's collections, with product lines such as XC+ Extreme Comfort and dedicated golf and wedding shop categories.
Active promotions
Ready to use with your order at Johnston and Murphy.
Sign up for the J&M Insiders programme to receive free ground shipping on all orders and access to free 365-day returns.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Seasonal sale offering reduced prices on selected men's and women's shoes, apparel, and accessories across multiple categories.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Johnston and Murphy in the news
Recent updates and background about Johnston and Murphy, summarised in our own words.
Johnston and Murphy moves to new location within Crabtree Valley Mall
Johnston and Murphy is relocating its store within Crabtree Valley Mall as part of a renovation effort. The move involves updating the store's layout and appearance at the same shopping destination.
Forbes names Johnston and Murphy among top comfortable dress shoes for men
Following an extended testing period of several months, Forbes included a Johnston and Murphy dress shoe in a roundup of seven comfortable men's dress shoes. The selection was based on hands-on evaluation rather than brand reputation alone.
Johnston and Murphy highlights Peyton Manning's wardrobe in Style Center feature
Johnston and Murphy has introduced a dedicated section called the Style Center, which puts attention on clothing worn by brand ambassador Peyton Manning. The initiative appears aimed at helping customers explore outfit options associated with the campaign.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Johnston and Murphy
Answers to the most common questions, based on search behaviour and our own research.
Is Johnston and Murphy a reliable webshop?
Johnston and Murphy is an established American brand and part of Genesco, a publicly listed footwear company. The webshop offers a 365-day return policy for J&M Insiders and provides accessible customer service by phone during set hours.
Does Johnston and Murphy offer free shipping?
Free ground shipping is available for J&M Insiders members. Express shipping incurs additional charges, and the free shipping offer does not apply to international orders.
How long do I have to return a product to Johnston and Murphy?
J&M Insiders benefit from a 365-day free return window. Details on eligibility and conditions can be found on the returns and exchanges page of the website.
Can I reach Johnston and Murphy customer service by phone?
Yes, customer service is reachable by phone at 800.424.2854. Representatives are available Monday through Friday from 7am to 7pm CST and on Saturday from 9am to 2pm CST.
Your turn
Do you have experience with Johnston and Murphy?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
€250
cash per month
One winner from all review submitters, drawn on the 1st of the month.
Your review = real impact + chance to win €250
Guarantee: every review triggers one of these 5 real donations:
- 1 Upload a photo Of your order or the product
- 2 Give stars 1 to 5 per aspect
- 3 Trigger a donation Plus a chance at € 250 cash per month
Write a review
Share your photo review about Johnston and Murphy
A photo says more than a thousand words. Help other consumers with an honest experience and join the monthly draw for € 250 cash.
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