First month free when starting a new annual subscription, allowing families to try the service before committing to a full year.
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Hug Letters is a subscription service that creates and mails a printed monthly family newspaper to grandparents, compiled from photos and short stories submitted by family members through an app. The service is aimed at families who want to maintain a tangible, personal connection with grandparents who live at a distance.
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About Hug Letters
Delivery frequency
Once per month
Prices from
$14.99 per month
Annual plan discount
20% off when paying yearly
Photos per journal
Up to 30 photos
Shipping
Free
Cancellation policy
Cancel anytime
Money-back guarantee
Yes
Headquarters
Chicago, United States
Hug Letters operates in the affordable gifting and family communication segment, positioning itself as a low-effort solution for busy families who feel the distance from older relatives but lack the time to maintain regular physical correspondence. The service was founded by Gabriela Flores and Martin Gouy, who were motivated by their own experience of living far from their grandparents, and the company is based in Chicago. At $14.99 per month, the pricing sits in the budget-to-mid range for subscription gift services, with a focus on accessibility rather than customisation depth. The typical customer is a parent or adult child who wants grandparents to receive something tangible and recurring without having to organise it manually each month.
Active promotions
Ready to use with your order at Hug Letters.
Refer a friend and receive a free month added to your subscription once the referred family activates their first paid plan.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Hug Letters in the news
Recent updates and background about Hug Letters, summarised in our own words.
Reader letters explore the theme of shared connection
A collection of reader letters was published under the theme of connection and care between people. The letters reflect on the value of gestures that bring individuals closer together. The piece appeared in the Pioneer Press.
Canadian readers call for action over symbolic gestures on Canada Day
Letters published in the Calgary Sun on July 5, 2026 reflect reader frustration directed at Prime Minister Carney following Canada Day. Contributors expressed a preference for concrete policy action rather than what they described as overly friendly or conciliatory gestures toward Justin Trudeau. The letters convey a desire for stronger political leadership.
Readers share delivery frustrations and call for kindness
A letters section in the Colorado Springs Gazette featured readers expressing dissatisfaction with delivery services. Alongside practical complaints, contributors also reflected on the broader need for warmth and human connection in daily life. The letters offer a mix of consumer concerns and personal sentiment.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Hug Letters
Answers to the most common questions, based on search behaviour and our own research.
Is Hug Letters a reliable service?
Hug Letters states it is used by over 1,000 families and offers a money-back guarantee along with a cancel-anytime policy. The company was founded in Chicago by Gabriela Flores and Martin Gouy and has been featured in external media outlets.
How does Hug Letters ship the newspaper and how long does delivery take?
Hug Letters prints and mails the family journal itself, with grandparents receiving it at the beginning of each month. Shipping is included in the subscription price at no extra cost.
Can I cancel my Hug Letters subscription at any time?
Yes, the subscription can be cancelled at any time. Hug Letters also offers a money-back guarantee, though the specific conditions are not detailed on the homepage.
Do grandparents need a smartphone or internet to receive the Hug Letters newspaper?
No. Grandparents receive a printed physical newspaper in their mailbox each month and do not need any device or internet access. Only the family members uploading photos and stories use the Hug Letters app.
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