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Rugs.com is an American online retailer specialising in area rugs, rug pads, and home décor accessories. The webshop ships from its headquarters in Fort Mill, South Carolina, and offers free shipping and free returns on all orders.

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At a glance

About Rugs.com

Dispatch time
Within 1 business day
Shipping
Free on all orders
Return period
30 days, free of charge
Customer service
24/7 by phone and email
Phone number
1-800-818-4097
Headquarters
Fort Mill, South Carolina, USA
Prices from
$59
Main category
Area rugs and home décor
Rugs.com positions itself in the discount and mid-range segment of the rug market, aiming to offer designer styles at reduced prices without requiring a visit to a physical store. The assortment is broad, covering everything from hand-knotted Persian and Oriental rugs to washable, outdoor, and children's rugs, with sizes ranging from small mats to oversized and custom dimensions. The shop targets a wide consumer audience, from budget-conscious shoppers looking for clearance deals to those seeking branded collaborations with names such as Vince Camuto, Jill Zarin, and Sabrina Soto. A notable aspect of the operation is its participation in the Eden Reforestation Project, suggesting an awareness of sustainability alongside its commercial offer.
July 2026

Active promotions

Ready to use with your order at Rugs.com.

Free shipping and free 30-day returns on all rug orders, with no minimum order value required.
To the shop
Seasonal flash deals offering discounts of up to 80% off retail prices on selected rugs, including outdoor and clearance lines.
To the shop
Recent

Rugs.com in the news

Recent updates and background about Rugs.com, summarised in our own words.

Rugs.com

How to Remove Pet Stains from Rugs: A Complete Guide for Dog and Cat Owners

Rugs.com's blog Floorspace published a practical guide on removing pet stains from rugs, covering methods suitable for both dog and cat owners. The article is part of the site's ongoing care and cleaning content series.

Rugs.com

Hand-Knotted vs. Hand-Tufted vs. Machine-Made Rugs: What's the Difference?

Floorspace explains the practical and visual differences between hand-knotted, hand-tufted, and machine-made rugs to help shoppers make an informed purchase decision. The article breaks down construction methods and their effect on quality and price.

Rugs.com

Natural Fiber Rugs: A Guide to Jute, Cotton, and Wool Rugs

A guide published on the Rugs.com blog covers the characteristics, durability, and styling potential of natural fiber rugs made from jute, cotton, and wool. The article is aimed at shoppers who prioritise sustainable or natural materials in their home décor choices.

Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.

Frequently asked questions

What others ask about Rugs.com

Answers to the most common questions, based on search behaviour and our own research.

Is Rugs.com a reliable webshop?

Rugs.com is an established American online rug retailer based in Fort Mill, South Carolina. The site offers 24/7 customer service by phone and email, free shipping, and free returns within 30 days, which are standard markers of a consumer-oriented operation.

How long does delivery from Rugs.com take?

According to the website, all rugs are dispatched within one business day. Rugs.com states it has over 4 million rugs in stock, which supports this fast dispatch claim.

Can I return a rug to Rugs.com?

Yes, Rugs.com offers free returns within 30 days of purchase. Customers can initiate a return through the self-service returns portal on the website.

Does Rugs.com offer discounts or sales?

Rugs.com regularly runs flash deals and clearance promotions, with discounts advertised at up to 80% off retail prices. The site also has a daily giveaway and a teacher giveaway programme.

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