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Hotel Chocolat USA is an online chocolate retailer focused on premium drinking chocolate and chocolate gift boxes, with a strong emphasis on higher cacao content and reduced sugar. The brand is perhaps best known for its Velvetiser, a home drinking chocolate system designed to deliver barista-style hot and iced chocolate drinks.
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About Hotel Chocolat USA
Main category
Premium drinking chocolate and chocolate gifts
Flagship product
The Velvetiser drinking chocolate system
Price range
From $25.00 for drinking chocolate; Velvetiser from $165.00
Customer service hours
8am to 5pm ET
Contact
[email protected] or live chat
Subscription available
Yes, subscribe and save on drinking chocolates
Ships to
United States and Canada
Clearance
Drink It Fast sale, up to 70% off
Hotel Chocolat USA operates in the premium chocolate segment, targeting adult consumers who treat chocolate as a genuine sensory experience rather than a casual snack. The brand's philosophy centers on using more cacao and less sugar, and it positions itself as reinventing chocolate from farming practices through to final preparation. Its flagship product, the Velvetiser, is a patented drinking chocolate machine that uses a vortex mechanism to fold real chocolate into milk, setting it apart from standard hot cocoa products. The range spans drinking chocolate flakes, iced chocolate recipes, mocha and latte blends, gift boxes, and seasonal selections, with a subscription option available for regular buyers.
Active promotions
Ready to use with your order at Hotel Chocolat USA.
Subscribe and save on drinking chocolate flakes, receiving a regular delivery at a reduced price compared to one-off purchases.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Drink It Fast clearance sale offering up to 70% off selected drinking chocolates with a shorter best-before window.
Example promotion
This is an example of a promotion that could suit this business. It is not a guaranteed active offer or a working discount code. Check the website for current deals.
To the shop
Hotel Chocolat USA in the news
Recent updates and background about Hotel Chocolat USA, summarised in our own words.
Derek Gaskins appointed VP of Marketing at OXXO USA
Derek Gaskins has taken on the role of vice president of marketing and category management at OXXO USA. The appointment places him in a senior leadership position within the company's marketing and product category operations.
Hotel Chocolat discount code offering 15% off in August
A discount code for Hotel Chocolat is available in 2026, offering customers 15% off their purchases during August. This promotional code provides a temporary reduction on orders placed through the webshop.
Gaskins appointed as head of retail at Hotel Chocolat US
Hotel Chocolat US has brought on Gaskins to lead its retail operations in the United States. The appointment adds experienced leadership to the company's American retail division.
Summaries by Image Review based on publicly available sources and our own editing. External links may contain affiliate links.
What others ask about Hotel Chocolat USA
Answers to the most common questions, based on search behaviour and our own research.
Is Hotel Chocolat USA a reliable webshop?
Hotel Chocolat USA is the American branch of the established UK chocolate brand Hotel Chocolat. The webshop has a dedicated US customer support team reachable by email, live chat, Facebook and Instagram, and publishes clear policies covering refunds, shipping, cancellations and privacy.
How can I contact Hotel Chocolat USA customer service?
Customer service is available Monday through Friday from 8am to 5pm Eastern Time, via live chat on the website or by email at [email protected]. The brand is also reachable through its Facebook and Instagram channels.
Does Hotel Chocolat USA ship to Canada?
Yes, Hotel Chocolat USA ships to both the United States and Canada. During checkout, shoppers can select their shipping country to ensure orders are directed to the correct address.
What is the Velvetiser and how does it work?
The Velvetiser is a patented home drinking chocolate machine that uses a vortex design to fold real chocolate flakes into milk, producing a smooth, barista-style hot or iced chocolate drink. It is sold as a standalone unit or as part of an Intro Pack or Starter Kit that includes drinking chocolate sachets.
Your turn
Do you have experience with Hotel Chocolat USA?
Help other consumers by sharing your experience, with a photo of what you actually received. It takes two minutes and you automatically join the monthly draw.
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Guarantee: every review triggers one of these 5 real donations:
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